Grecia Raya

Built and now run full daily operations for a multi-department contracting business finance, hiring, compliance, and client services, earning the founder's full delegation of day-to-day leadership within one year. Bilingual (English/Spanish) operations leader experienced coordinating client, subcontractor, and vendor relationships across both languages. Progressive leadership background spans executive operations, financial coordination, workforce management, and strategic business planning in fast-paced, high-volume environments, with strength in operational problem-solving, risk management, and budget oversight.

Operations Coordinator | Executive Operations & Admin. at PPI Contractors (formerly Purity Painting Inc.) (2023-04 – Present)

• Promoted from Executive Assistant to an operations leadership role; own daily business workflows, subcontractor coordination, staffing, CRM, client communication, and compliance tracking across a multi-department operation.
• Structured and organized every department within the company in under a year, admin, finance, hiring, and client services building operational systems from the ground up where none existed before.
• Own core business functions including invoicing, bookkeeping, expense tracking, and P&L monitoring, contributing to $700K+ in revenue growth and lead HR support, onboarding, and tax coordination.
• Assumed full day-to-day leadership of business operations, earning the founder's full delegation of daily management as a direct result of the systems established. Grew oversight from a handful of subcontractors to a coordinated network of 15–20, plus a 10-person internal team.

Account Manager | Administrative Operations Support – Real Estate at Yellow Card / Premium Outcomes (2022-01 – 2023-03)

• Managed client communication, account coordination, CRM processes, scheduling, and internal reporting within a remote business environment.
• Led administrative operations and marketing coordination to improve workflow organization and customer engagement tracking.

English Teacher (Volunteer, Temporary Contract) at Waldorf Private Middle School (2021-03 – 2022-01)

• Taught English under a temporary volunteer teaching contract at a private middle school, planning and delivering lessons and managing classroom instruction.
• Applied bilingual fluency directly in an instructional setting, communicating with students, families, and school staff in both English and Spanish.

Customer Support & Sales Advisor at Florida SunPass (2020-04 – 2021-03)

• Delivered bilingual customer support within a high-volume environment while managing account inquiries, billing support, dispute resolution, and transaction processing.
• Maintain accurate financial and administrative records while supporting customer retention and service efficiency.

Assistant Manager | Front-of-House Operations at Salt Restaurant at Ritz-Carlton (2019-03 – 2020-04)

• Led front-of-house operations and service coordination within a high-volume luxury hospitality environment.
• Coordinated reservations, seating logistics, and communication between management and culinary teams to maintain operational flow and service standards.

Front-of-House at BurgerFi (2018-03 – 2019-03)

• Part of front-of-house operations and service coordination.

High School Diploma – Norfolk Senior High School (2017)

TEFL Certification – Premier TEFL (2021 – 2022)