Technology Program and Project Manager (M1) at North Highland Worldwide Consulting (2017-01 – Present)
Clients: Wells Fargo, American Association for Retired Persons (AAPR), Duke Energy, Acadia Healthcare, Electrolux Corp., State of Georgia Department of Health Services
- Direct customer experience teams in deploying a multi-year SAP C4C & SAP/HANA e-commerce platform to elevate consumer digital interaction.
- Facilitate Agile initiatives, including coaching, planning, product development, and management to optimize project outcomes and stakeholder satisfaction.
- Institute Program Management Office (PMO) for multi-site rollout of a behavior health EHR solution.
- Translate business needs into actionable plans and facilitate smooth project delivery by bridging communication gaps.
- Analyze data to derive insights, monitor key performance indicators (KPIs), and drive data-driven decisions during implementation process.
- Managed Business Analysis team for state CMS Modularity transformation related to their Provider solutions.
- Led firm analysis for Public Health sector adoption of Agentic AI solutions within State Medicaid and Public School domains.
- Executed multi-million CRM system to augment customer engagement and operational efficiency.
- Supported application of IT architecture solutions, covering over 200 client internal/external applications.
- Spearheaded enterprise-wide integration platform implementation for core Medicaid Claims and Provider Enrollment modules to enhance system efficiency and accuracy.
- Served as strategic partner in enterprise risk assessments to mitigate potential impacts across over 2K applications and formulate comprehensive risk response strategies.
Technology-Health and Public Services Consultant at Accenture (2007-01 – 2017-12)
Clients: Texas Medicaid and Health Partnership (TMHP)/Texas Department of Health and Human Service, Highmark Blue Cross and Blue Shield of PA, U.S Department of Education
- Managed security and audit teams to perform rigorous OMB and GSA technology compliance audits and fortify system integrity.
- Applied system security controls in accordance with NIST 800-37 & 800-53 guidelines to safeguard sensitive information.
- Offered detailed analysis and feedback to development teams to improve entity relationship diagrams and conceptual data models.
- Carried out thorough business analysis activities in response to federal and state legislative changes to ensure compliance with FISMA, NIST, ICD-10, and 5010 standards.
- Incorporated Microsoft Dynamics solutions for management of over 300K calls per month.
- Led a major CRM upgrade for a state Medicaid program's call center to boost operational efficiency.
- Designed Use Case scenarios and web application GUI mock-ups for development of user-centric web architecture.
- Streamlined process for administering average of 1.5M Medicaid claims per week by refining centralizing claims engine.
- Headed implementation of 5200-hour EDI project to connect third-party systems to a CAQH-certified Safe Harbor platform.
Assistant Director Environmental Services at Aramark Healthcare
