Gregory Fletcher

Remote Customer Support Specialist with 6+ years supporting General Motors dealerships across sales, service, CPO operations, and vehicle damage case management. Skilled in high-volume customer communication, crisis-aware judgment, and clear, human-centered support. Brings 15 years of mental health experience that strengthens community moderation instincts, empathy, and de-escalation.

Seeking a role with HBO International contributing to viewer experience, content operations, and global community support.

Remote Customer Support Specialist - General Motors - Remote

• Supported dealership personnel nationwide on sales, service, CPO policy, and warranty processes.
• Managed complex customer situations with clarity and calm communication.
• Investigated and documented vehicle cases with accuracy.
• Recognized for steady, grounded communication style.

Mental Health Worker - Various Organizations

• Provided support to individuals in crisis using de-escalation and active listening.
• Documented cases accurately for compliance.
• Strengthened communication ideal for community support environments.

Warehouse Associate - Lowe's & U.S. Federal Government

• Performed logistics, stocking, receiving, and order fulfillment.
• Maintained inventory accuracy and safety standards.
• Supported high-volume operational flow.