Gregory Romero
Customer Service Specialist
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About
Result-orientated customer service specialist with 7 years experience. Accompanied with a reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.
A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.
Experience
Shift Lead at Walgreens (2024-07 – 2025-11)
- 24 Hr Store Night Shift
- Outs Order
- Photo Department
- Cashier
- Stock Shelf
- Inventory
- Back Office Work
- Curbside Pick Up
- Pharmacy Dispensing
Sales Associate at LensCrafters (2024-11 – 2025-02)
- Dispensing Eyewear
- Schedule Appointments
- Pull Insurance
- Bill Insurance
- Consultation
- Answer Phones
- Adjustments
- Cashier
- Customer Service
Order Selector at Shamrock Foods (2023-05 – 2023-06)
- Select Orders
- Operate EPJ
- Dry Items Picked
- Cooler Items Picked
- Label Products
Forklift Operator at Temporary Agency (2021-04 – 2023-05)
- Load Trucks
- Unload Trucks
- Reach Trucks, Sit-Down, Cherry Picker, EPJ, Clamp (Crowns, Raymond, Yale)
- Replenish
- Order Selector
- RF Scanner
- Data Entry
Package Handler at FedEx Ground (2020-08 – 2021-04)
- Load Trucks
- Scan Packages
- Unload Trucks
- Product 200 Package An Hr (Me 400 hr)
- 6 Day Work Week (10 Hr Shifts)
Processing Tech l at Howmet Aerospace (2019-06 – 2020-05)
Government Position
- Processing Parts By Recipe (Remove Lube, Deburing)
- Operator 7 Different Machines (Magnus, United 4000, United 6000, United Unit Recycling, Perro, Hot Salt Line)
- De-Chip Orders
- Hazardous Waste Cleaning
- Comparator
- Verify Parts
- Data Entry
- Maintenance Machines
- Fill Out Travelers
- 6 Day Work Weeks
Warehouse Associate at Nobel Biocare (2018-12 – 2019-04)
- Inventory
- Pick Orders/High Volume
- RF Scanner
Assistant Grocery Manager at Sprouts Farmers Market (2018-08 – 2018-11)
- Customer Service
- Invoice Accuracy
- Product Freshness
- Train/Coach Employee's
Shift Manager at Aldi USA (2017-10 – 2018-01)
- Invoice Accuracy
- Dealing With Vendors
- Cash Reports
- Open/Close Store
- Product Freshness
- Outs/Order
- Inventory
- Receiving
- Train/Coach Employee's
Customer Service Manager at Office Depot (2016-09 – 2017-10)
- Invoice Accuracy
- Train/Coach Employee's
- Inventory
- Appointment Setting
- Work With RF Scanner
- Outs/Order
- Order Pulling
- Shipping And Delivering
- Fedex Systems
Shift Lead/Supervisor at Walgreens (2013-07 – 2015-06)
- Close Store
- Train/Coach Employee's
- Outs/Order
- Inventory
- Photo Department
Sales Manager West Coast Territory at Crystal Clear Vision Group (2011-02 – 2013-06)
- Inventory
- Order Pulling
- Program Designing
- Appointment Setting
- Work With RF Scanner
- Shipping/Receiving
- Train/Develop Team
- UPS Systems
- Bill Collecting
Education
Diploma in Optical Dispensing – American Career College (2007)
