Gregory Romero

Result-orientated customer service specialist with 7 years experience. Accompanied with a reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.

A committed team member who consistently achieves customer service goals and adds significant value to the bottom line.

Shift Lead at Walgreens (2024-07 – 2025-11)

• 24 Hr Store Night Shift
• Outs Order
• Photo Department
• Cashier
• Stock Shelf
• Inventory
• Back Office Work
• Curbside Pick Up
• Pharmacy Dispensing

Sales Associate at LensCrafters (2024-11 – 2025-02)

• Dispensing Eyewear
• Schedule Appointments
• Pull Insurance
• Bill Insurance
• Consultation
• Answer Phones
• Adjustments
• Cashier
• Customer Service

Order Selector at Shamrock Foods (2023-05 – 2023-06)

• Select Orders
• Operate EPJ
• Dry Items Picked
• Cooler Items Picked
• Label Products

Forklift Operator at Temporary Agency (2021-04 – 2023-05)

• Load Trucks
• Unload Trucks
• Reach Trucks, Sit-Down, Cherry Picker, EPJ, Clamp (Crowns, Raymond, Yale)
• Replenish
• Order Selector
• RF Scanner
• Data Entry

Package Handler at FedEx Ground (2020-08 – 2021-04)

• Load Trucks
• Scan Packages
• Unload Trucks
• Product 200 Package An Hr (Me 400 hr)
• 6 Day Work Week (10 Hr Shifts)

Processing Tech l at Howmet Aerospace (2019-06 – 2020-05)

Government Position

• Processing Parts By Recipe (Remove Lube, Deburing)
• Operator 7 Different Machines (Magnus, United 4000, United 6000, United Unit Recycling, Perro, Hot Salt Line)
• De-Chip Orders
• Hazardous Waste Cleaning
• Comparator
• Verify Parts
• Data Entry
• Maintenance Machines
• Fill Out Travelers
• 6 Day Work Weeks

Warehouse Associate at Nobel Biocare (2018-12 – 2019-04)

• Inventory
• Pick Orders/High Volume
• RF Scanner

Assistant Grocery Manager at Sprouts Farmers Market (2018-08 – 2018-11)

• Customer Service
• Invoice Accuracy
• Product Freshness
• Train/Coach Employee's

Shift Manager at Aldi USA (2017-10 – 2018-01)

• Invoice Accuracy
• Dealing With Vendors
• Cash Reports
• Open/Close Store
• Product Freshness
• Outs/Order
• Inventory
• Receiving
• Train/Coach Employee's

Customer Service Manager at Office Depot (2016-09 – 2017-10)

• Invoice Accuracy
• Train/Coach Employee's
• Inventory
• Appointment Setting
• Work With RF Scanner
• Outs/Order
• Order Pulling
• Shipping And Delivering
• Fedex Systems

Shift Lead/Supervisor at Walgreens (2013-07 – 2015-06)

• Close Store
• Train/Coach Employee's
• Outs/Order
• Inventory
• Photo Department

Sales Manager West Coast Territory at Crystal Clear Vision Group (2011-02 – 2013-06)

• Inventory
• Order Pulling
• Program Designing
• Appointment Setting
• Work With RF Scanner
• Shipping/Receiving
• Train/Develop Team
• UPS Systems
• Bill Collecting

Diploma in Optical Dispensing – American Career College (2007)