Gregory Styles

Licensed Texas All-Lines Adjuster with experience in insurance claims, loss mitigation, customer service, and complex case resolution. Experienced in investigating residential property claims, reviewing coverage, preparing estimates in Xactimate, negotiating settlements, documenting claim files, and delivering exceptional customer service. Proven ability to manage high-volume caseloads while maintaining compliance with company guidelines, regulatory requirements, and quality standards.

Recognized for strong analytical skills, sound judgment, and the ability to communicate complex claim decisions clearly to policyholders, contractors, and stakeholders.

Inside Property Adjuster (Analyst III) - Allstate Insurance

(2024-09 - 2026-06)

• Managed residential property claims from first notice of loss through final settlement.
• Investigated coverage, reviewed policy language, and made timely coverage determinations.
• Prepared, reviewed, and negotiated repair estimates using Xactimate.
• Coordinated with contractors, mitigation vendors, engineers, and policyholders throughout the claim process.
• Maintained accurate claim documentation, reserve accuracy, and compliance with state regulations and company guidelines.
• Conducted recorded statements, evaluated damages, reviewed supporting documentation, and resolved disputed claims.
• Identified potential fraud indicators and referred suspicious losses for Special Investigations Unit review.
• Successfully managed a high-volume caseload while meeting quality, productivity, and customer satisfaction goals.

Account Resolution Specialist - First American (ServiceMac LLC)

(2022-06 - 2024-07)

• Assisted homeowners by evaluating financial hardships and identifying appropriate resolution options.
• Reviewed documentation for accuracy and completeness while ensuring compliance with investor and regulatory guidelines.
• Managed a high-volume workload while maintaining exceptional customer service.
• Educated borrowers on available assistance programs and explained complex decisions clearly and professionally.

Loss Mitigation Specialist (Single Point of Contact) - Homepoint Financial

(2020-04 - 2022-06)

• Served as the primary point of contact for homeowners throughout the loss mitigation process.
• Reviewed financial documentation and analyzed borrower eligibility for loan modification and foreclosure alternatives.
• Maintained detailed case documentation and ensured compliance with investor and regulatory requirements.
• Built strong customer relationships by providing timely updates and resolving complex issues.

Foreclosure Referral Specialist - BWW Law Group, LLC

(2016-03 - 2020-02)

• Managed foreclosure portfolios while ensuring compliance with client timelines and legal requirements.
• Prepared legal documentation and maintained accurate case management records.
• Coordinated with attorneys, clients, and internal departments to ensure timely file progression.

Loss Mitigation Specialist - Caliber Home Loans

(2013-04 - 2015-12)

• Evaluated borrower financial information to determine eligibility for foreclosure prevention programs.
• Conducted inbound and outbound customer communications while documenting account activity.
• Recommended appropriate loss mitigation solutions based on investor guidelines.

Customer Service Supervisor - Computer Sciences Corporation (Texas Health & Human Services)

(2008-08 - 2013-02)

• Led and developed customer service teams while monitoring quality, productivity, and compliance.
• Coached employees, conducted performance evaluations, and assisted with hiring and onboarding.
• Managed attendance, payroll reporting, and operational performance metrics.

Workforce Specialist / IT Help Desk Technician - Affiliated Computer Services (Sprint)

(2006-06 - 2008-08)

• Provided technical support for hardware, software, and operating system issues.
• Analyzed workforce metrics to improve scheduling efficiency and service levels.
• Delivered first-level technical support while maintaining high customer satisfaction.

High School Diploma - Western Hills High School

Some College Coursework Completed (Non-Graduate) - Tarrant County College