Gregory Sweat

Analytic and detail-oriented professional with 10+ years of extensive experience within the firearms industry. Seasoned, hardworking and motivated individual looking to showcase my excellent problem solving skills to the benefit of the community in which I will serve.

Lakeland Electric Customer Service Representative at City Of Lakeland (2024-03 – Present)

Full Time 40 HRS per Week

• Taking customer service related calls including reportings of power outages and billing concerns
• Working in conjunction with the Water Department to take overflow calls in regards to water outages
• Set up electricity audit appointments
• Answering customer concerns of City events
• Assisting Supervisors with customer callbacks
• Adhering to metrics corresponding with the City's expectations
• Problem solving for customers that fall outside the traditional customer requests

Lead Sales Associate at Red Wing Shoes (2019-01 – 2024-03)

Full Time 40 HRS per Week

• Maintain certain metrics corresponding to sales
• Use problem solving skills in order to find the correct boot for each unique customer
• Cash handling skills used when closing or opening the storefront
• Provide coaching and training for new employees
• Maintain a professional relationship with corporate in regards to displeased customers
• Stocking and cleaning the showroom to exceed customers expectations
• Taking intricate measurements of customers feet insuring the customer needs were met
• Connect with the community through marketing throughout the community

Sales Lead at Shooter's World (2017-10 – 2019-01)

Full Time 40 HRS per Week

• Monitoring firearm range for firearm safety
• Offer coaching for customers and team members on firearm safety
• Offer coaching for customers and team members on firearm handling and techniques
• Sales of firearms
• Managed a team of 5 sales associates and provided coaching feedback on how to correctly sell firearms
• File the correct paperwork in order to ensure firearms were obtained legally

High School Diploma – Families of Faith Christian Academy (2013-08 – 2016-05)

Associate's Degree in Criminal Justice System – Keiser University (2019-01 – 2021-01)