Grisel Figueroa

Bilingual Senior Medical Assistant with 10+ years of healthcare experience in clinical and pharmacy settings. Proven ability to support high-volume patient care (15–25+ patients daily) while taking on leadership responsibilities including staff training, workflow coordination, and compliance reporting. Proficient in Epic, Cerner, and eClinicalWorks. Known for improving patient flow, supporting team efficiency, and delivering high-quality, patient-centered care in fast-paced environments.

Senior Medical Assistant (Acting Lead Responsibilities) - Provida Family Medicine - Gurnee, IL

(2023-06)

• Manage full-cycle patient care for 15–25+ patients daily, including intake, vitals, and advanced clinical procedures (EKG, spirometry, immunizations, retinal exams, sleep studies)
• Train and onboard new Medical Assistants, providing guidance on clinical workflows, EHR systems, and patient care standards
• Support team efficiency by assisting other MAs during high-volume periods to maintain patient flow and reduce delays
• Act as a lead support for daily operations, including staff access setup and workflow coordination
• Manage prior authorizations, referrals, lab orders, and scheduling to ensure continuity of care
• Oversee vaccine reconciliation and maintain inventory through McKesson ordering system
• Assist with compliance and reporting (APCM reports, data breach documentation)
• Provide Spanish interpretation to improve patient communication and satisfaction

Eye Technician - North Shore Glaucoma - Libertyville, IL

(2022-06 - 2023-05)

• Assisted ophthalmologists with diagnostic testing and patient exams
• Ensured accuracy of results and maintained efficient patient throughput

Medical Assistant / Reproductive Health Assistant - Planned Parenthood of Illinois - Waukegan, IL

(2021-02 - 2022-06)

• Conducted patient intake, vitals, and phlebotomy in a fast-paced clinical setting
• Assisted with procedures and provided patient education on reproductive health
• Maintained strict compliance with infection control and safety standards
• Supported clinic operations including scheduling and inventory management

Pharmacy Technician - CVS Pharmacy - Waukegan, IL

(2019-07 - 2022-03)

• Processed 100+ prescriptions daily with strong accuracy and efficiency
• Coordinated with providers and insurance companies to resolve medication issues
• Educated patients on medication adherence and usage

Senior Pharmacy Technician - Fresenius Medical Care - Lake Bluff, IL

(2013-08 - 2019-07)

• Coordinated medication management for renal patients, including insurance resolution
• Assisted pharmacists with dosage review and prescription processing
• Acted as Spanish translator for patient communication
• Maintained compliance with healthcare regulations and safety protocols

Certified Nursing Assistant (CNA) - College of Lake County

Associate of Applied Science - Medical Assisting - Robert Morris University