Griselda Rubio

Dedicated and customer-focused banking professional with strong leadership, communication, and relationship-building skills. Experienced in branch operations, customer service, financial products, and team support. Proven ability to manage customer needs resolve concerns efficiently, and contribute to business growth through excellent service and marketing support.

Brings years of assistance manager and banking experience with a strong commitment to professionalism and customer satisfaction. Worked with Microsoft and excel.

Assistant Branch Manager at First Convenience Bank (2022-08 – 2026-05)

Promoted from Personal Banker to Assistant Branch Manager based on performance, leadership, and customer service excellence

• Assisted customers with daily banking transactions, account services, and financial solutions.
• Helped customers with auto loans, Certificates of Deposit (CDs), account openings, and banking inquiries.
• Resolved customer complaints professionally while maintaining a positive banking experience.
• Managed phone calls, emails, and appointment scheduling in a fast-paced environment.
• Supported branch marketing efforts to increase customer relationships and promote banking products.
• Assisted with branch operations, team support, and ensuring compliance with banking procedures.
• Built strong relationships with customers by providing dependable and personalized service.
• Assisted in daily branch operations and staff management.
• Trained new employees on banking procedures and customer service standards.
• Supported branch goals by promoting financial products to customers.
• Managed customer inquiries and resolved issues effectively.
• Coordinated branch activities to enhance team collaboration and efficiency.
• Conducted audits of daily transactions for accuracy and security.
• Resolved customer issues effectively in order to maintain strong customer relationships.
• Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
• Monitored daily operations and supported Branch Manager in necessary duties.
• Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
• Provided training to new employees on company policies and procedures.

Supervisor at Fannin Flowers (2013-03 – 2022-05)

• Supervised daily operations and supported customer service activities in a high-volume environment.
• Answered customer phone calls and emails professionally and efficiently.
• Processed and placed customer orders while ensuring accuracy and timely service.
• Assisted in managing staff responsibilities and maintaining smooth daily operations.
• Developed strong communication and multitasking skills through customer interaction and team coordination.
• Supervised daily operations in a fast-paced floral retail environment.
• Trained staff on customer service and product knowledge best practices.
• Implemented new sales strategies to enhance customer engagement.
• Managed employee schedules to ensure optimal staffing levels.

– Jack Yates High School (2016-05)