Guadalupe Fajardo

Customer experience and operations professional with 9+ years of experience in customer service, retail, and team-based support roles. Skilled in customer service and issue resolution, face-to-face support, clear communication, and relationship building. Proven ability to foster teamwork across departments. Built repeat business and referrals through strong customer relationships at Bevmo, while supporting escalated customer issues in banking with professionalism and discretion.

Sales Associate at Bevmo (2022-05 – 2024-08)

• Delivered exceptional customer service by promptly resolving inquiries and complaints, enhancing overall customer satisfaction.
• Built strong relationships with customers, leading to increased repeat business and referrals.
• Recommended products and services based on customer preferences, contributing to improved sales revenue and customer loyalty.
• Managed inventory through regular stock checks and restocking, ensuring optimal product availability.
• Communicated promotions and special offers effectively at the point of sale, enhancing customer engagement.
• Demonstrated strong time management skills by efficiently handling multiple tasks during peak periods.

Customer Service Call Center at Mechanics Bank (2020-05 – 2020-10)

• Delivered professional customer service by addressing inquiries and resolving issues promptly, enhancing the overall customer experience.
• Handled escalated customer complaints with a focus on timely resolution, maintaining professionalism throughout the process.
• Collaborated with fraud prevention, lending, and operations teams to efficiently resolve complex customer issues while ensuring compliance with banking policies and confidentiality standards.

Meteorologist/ Operation Specialist, Enlisted at United States Marine Corps (2015-06 – 2020-04)

• Provided operational support to senior leadership, enhancing decision-making and risk management in high-pressure situations.
• Selected for briefing roles on complex missions, showcasing strong communication and analytical skills.
• Managed a high volume of requests and briefings, ensuring timely dissemination of critical information to support mission success.
• Contributed to the development of standard operating procedures, promoting consistency and efficiency in operations.
• Trained new employees on operational protocols and customer service standards, fostering a culture of professionalism and continuous development.

Bachelor's in Psychology/ Minor Human Resources – Park University (2024-08 – 2025-12)

Associates Of Arts in Transfer Psychology (AA-T) – Allan Hancock College (2022-08 – 2024-05)

Certificate in Meteorological & Oceanography Specialist – US Marine Corps (2016-11 – 2017-12)

Some College in Psychology – Allan Hancock College (2020-08 – 2021-05)