IT Systems Technician at Spirit Jersey (2025-04 – Present)
Support daily IT operations for 200+ users across multi-site business environments, delivering secure technical support for local, remote, and executive teams.
- Administer Active Directory, Azure AD, Intune, Apple Business Manager for identity management, endpoint compliance, and lifecycle administration.
- Manage onboarding/offboarding, secure provisioning, permissions, hardware deployment, software licensing, and ERP (A2000) support.
- Troubleshoot Microsoft 365, Zoom, Teams, printers, networking, and infrastructure while maintaining security-conscious standards.
- Maintain SOPs, asset workflows, procurement, and documentation to improve scalability and operational consistency.
- Implemented a standardized ordering system that decreased order errors by 25%, enhancing inventory accuracy and elevating deployment.
IT Technician Tier 2 at The People Concern (2023-07 – 2025-03)
Delivered Tier 2 support across infrastructure serving 1,000+ users, resolving escalated hardware, software, endpoint, and account issues.
- Supported Microsoft 365 administration, secure user provisioning, endpoint lifecycle management, and enterprise technical operations.
- Strengthened security posture through identity troubleshooting, policy-aligned device management, and process improvements.
- Managed project resources and timelines to successfully deploy over 50 hardware upgrades and software implementations annually.
- Led staff training initiatives to enhance technical proficiency, achieving a 40% increase in ticket resolution efficiency.
Advanced Repair Agent at Geek Squad (2020-05 – 2023-07)
Diagnosed and repaired hardware/software issues for 50+ customers daily in high-volume technical environments.
- Performed OS installs, malware remediation, BIOS/UEFI troubleshooting, data migration, endpoint optimization, and system hardening.
- Built strong foundations in technical diagnostics, endpoint security, and customer-facing support.
- Diagnosed and resolved complex technical issues across a portfolio of over 1,200 devices, achieving a 98% customer satisfaction rating and reducing average resolution time by 30%.
