Guettcheeny Exceus

Customer Service and Healthcare Support Professional with 4+ years of experience handling high-volume inbound and outbound calls, pension support, benefits administration, customer satisfaction surveys, and remote customer support. Skilled in CRM systems, documentation, customer engagement, and resolving customer concerns in fast-paced remote environments.

Customer Care Representative at Alight Solutions (2025-01 – Present)

• Managed 60+ inbound customer calls daily while maintaining professionalism and empathy.
• Resolved 90%+ customer concerns efficiently during first-call interactions.
• Updated 100+ customer records weekly using CRM and ticketing systems with high accuracy.
• Assisted customers with benefits support, pension inquiries, and account-related concerns.
• Supported Annual Enrollment and DVS

Customer Service Representative at Dynamic BDC (2023-01 – 2024-12)

• Conducted 50+ outbound customer follow-up calls daily regarding dealership and vehicle inquiries.
• Scheduled appointments and provided concierge-style customer support services.
• Updated CRM records and maintained accurate customer documentation.
• Increased customer engagement through professional follow-up communication.

Customer Satisfaction Survey Representative at Ironwood Insight Group (2022-01 – 2023-01)

• Conducted customer satisfaction surveys and collected customer feedback professionally.
• Completed outbound survey calls while maintaining strong communication and engagement.
• Maintained accurate survey reporting and documentation with attention to detail.
• Assisted with survey data collection and customer interaction tracking.

High School Diploma – Revelation School of Florida