Guidance From Above

High-impact operations and supply chain leader with 10+ years of progressive leadership experience, including Amazon L6 responsibility across AMXL, 1DC, fulfillment, transportation, and customer-delivery networks. End-to-end expertise spanning first, middle, and last mile, with a record of launching operations, developing leaders, and improving safety, quality, cost, productivity, and customer outcomes. DFW-based and ready to lead complex, high-volume operations throughout the Denton–Fort Worth market.

Operations Manager (L6) - Amazon - FTW2 Outbound, Dallas–Fort Worth | RIC7 1DC, Petersburg, VA | HAU2 AMXL, San Antonio, TX

(2022-01 - 2026-12)

Directed end-to-end operations across first-mile inbound, middle-mile transportation and fulfillment, and last-mile / AMXL delivery environments—bringing a complete understanding of how upstream decisions affect downstream capacity and the customer promise.

• Selected as a launch leader for RIC7, Amazon's 1DC operation; established startup routines, trained teams, stabilized inbound receive and stow processes, and built operating mechanisms for a rapidly scaling site.
• Owned safety, quality, productivity, labor, cost, inventory flow, and customer-delivery performance while partnering with HR, Safety, Engineering, Quality, Loss Prevention, Transportation, and senior site leadership.
• Improved RIC7 cost performance by raising CPLH from approximately 44 to more than 53 through stronger staffing alignment, work-in-process control, hourly performance management, and leader accountability.
• Trained and onboarded 150+ associates on powered equipment, standard work, SOP compliance, and safety expectations; coached Area Managers and Process Assistants to strengthen execution and leadership bench depth.
• Improved Controllable Return Success Rate by 21.6% and Return Scan Compliance by 20.2%, demonstrating disciplined root-cause analysis and sustained execution across customer-facing metrics.
• Increased onboarding participation from 50% to nearly 100%, strengthening engagement, role clarity, and early-tenure retention.
• Created inventory-tracking, KPI-reporting, standard-work, and shift-control mechanisms that improved visibility, escalation speed, and decision quality for frontline and senior leaders.

Progressive Operations Leadership Roles - Amazon

(2017-01 - 2022-12)

Advanced through increasingly complex leadership assignments across Amazon's fulfillment and transportation network, supporting site launches, multi-site coverage, inventory quality, and customer-delivery execution.

• Served as launch owner and regional operations support across AMXL / XLDS locations, developing standardized processes, supporting leader capability, and driving consistent execution across multiple buildings.
• Delivered measurable quality improvements, including a 19% reduction in Total Stow DPMO, 24% reduction in SIP overages and shorts, 14% reduction in scan-out-of-sequence defects, and 26% reduction in bin collisions.

Warehouse Supervisor - Regal Plastics Supply - San Antonio, TX

(2016-01 - 2017-12)

Led shipping, receiving, inventory control, and daily warehouse execution for more than $2M in inventory while improving workflow, team productivity, accuracy, and customer service.

Business Management - St. Philip's College