Guinel Dorvil

Bachelor's Degree in Cyber Security, seeking to secure a position in a related field. Utilizing my technical proficiency, multilingual communication, and analytical skills to foster the company's vision; while positively impacting company performance, customer relations, and profitability.

Registered respiratory therapist - Kindred Hospital

(2023-03)

• Entered and managed patient data using CONNECT, the hospital's data management system, ensuring accurate and timely updates.
• Administered and monitored respiratory treatments, including ventilators and oxygen therapy, demonstrating technical skills and attention to detail.
• Kept detailed logs and records, contributing to improved tracking of patient progress and treatment efficacy.
• Performed and analyzed medical imaging, supporting diagnostic processes and treatment plans.
• Managed C-PAP and Bi-PAP machines, ensuring proper functionality and patient compliance.
• Provided patient-focused care, utilizing strong communication skills to explain procedures and alleviate patient concerns.

Customer Service Representative - American Airlines

(2014-08)

• Efficiently handled ticketing and reservation changes for an average of 150+ passengers daily, enhancing operational efficiency and customer satisfaction.
• Managed baggage check-in and handling, ensuring adherence to airline policies and reducing errors by 20%.
• Operated airline-specific systems to process transactions, demonstrating adaptability in learning complex software tools.
• Maintained strict confidentiality of passenger information, reinforcing trust and compliance with privacy regulations.
• Provided high-quality service, resolving conflicts and addressing customer concerns, contributing to a 95% satisfaction rate.

Bachelor's Degree - Cyber Security - Miami Dade College (2024-07)