Gurleen Kaur

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Manager, Sales and Customer Support - My Market - Knightstown, IN

(2023-10 - 2026-01)

• Developed training programs for staff, improving product knowledge and customer interactions.
• Oversaw staff training programs to enhance customer service skills and operational efficiency.
• Ensured compliance with health, safety, and sanitation regulations to maintain a clean and safe shopping environment for customers.
• Managed day-to-day business operations.
• Managed payroll inquiries from employees, providing timely resolutions to enhance satisfaction.
• Managed daily operations ensuring optimal inventory levels and product availability.
• Developed marketing strategies to increase customer engagement and store foot traffic.

Computer Assistant - Batth Transport/ Batth Logistics - Indianapolis, IN

(2022-06 - 2023-09)

• Managed daily computer systems troubleshooting and maintenance, ensuring minimal downtime for operations.
• Provided technical support to staff, enhancing productivity through effective problem resolution.
• Coordinated communication between drivers and management to ensure timely dispatching of vehicles.
• Managed scheduling and routing of deliveries, optimizing efficiency across multiple routes.
• Developed and maintained accurate logs for incoming and outgoing shipments, enhancing record-keeping precision.
• Developed and maintained client relationships to ensure satisfaction and retention.

Technical Specialist - Apple - Indianapolis, IN

(2021-12 - 2022-06)

• Provide knowledge and training on store products instilling customer confidence and satisfaction.
• Demonstrate technical expertise on all products and teach best practices on a range of apple products.
• Develop, grow, and learn with customers on new products repairing customer relationships.

Specialist - Apple - Indianapolis, IN

(2021-08 - 2021-12)

• Collaborated with cross-functional teams to troubleshoot complex technical issues and provide effective resolutions.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Completed troubleshooting and diagnostics on company resources.
• Highly skilled at uncovering customers' needs, then following through with enlightening solutions.
• The first person customers meet when they enter the store, but also the person who guides them - advising, selling, and even setting up their new products.
• Perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members.
• Always curious, stay on top of news about products and initiatives, ready to apply your learning in customer interactions.
• Proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
• Use knowledge about Apple technology, to enhance the customer experience.

Computer Operator Specialist - SSRGA - New York, NY

(2019-07 - 2020-02)

• Documentation of PC serial numbers, documentation of printer serial numbers, documentation of I.P addresses.
• Setting up computers and taking apart computers.
• Reorganizing I.T infrastructure.
• Creating guidelines and updating them on how to do certain things at.
• Reported back to instructor and management to receive day-to-day tasks and responsibilities.
• Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.

Bachelor of Science - CyberSecurity - Indiana Institute of Technology at Fort Wayne, IN (2025-10)