Manager, Sales and Customer Support - My Market - Knightstown, IN
(2023-10 - 2026-01)
- Developed training programs for staff, improving product knowledge and customer interactions.
- Oversaw staff training programs to enhance customer service skills and operational efficiency.
- Ensured compliance with health, safety, and sanitation regulations to maintain a clean and safe shopping environment for customers.
- Managed day-to-day business operations.
- Managed payroll inquiries from employees, providing timely resolutions to enhance satisfaction.
- Managed daily operations ensuring optimal inventory levels and product availability.
- Developed marketing strategies to increase customer engagement and store foot traffic.
Computer Assistant - Batth Transport/ Batth Logistics - Indianapolis, IN
(2022-06 - 2023-09)
- Managed daily computer systems troubleshooting and maintenance, ensuring minimal downtime for operations.
- Provided technical support to staff, enhancing productivity through effective problem resolution.
- Coordinated communication between drivers and management to ensure timely dispatching of vehicles.
- Managed scheduling and routing of deliveries, optimizing efficiency across multiple routes.
- Developed and maintained accurate logs for incoming and outgoing shipments, enhancing record-keeping precision.
- Developed and maintained client relationships to ensure satisfaction and retention.
Technical Specialist - Apple - Indianapolis, IN
(2021-12 - 2022-06)
- Provide knowledge and training on store products instilling customer confidence and satisfaction.
- Demonstrate technical expertise on all products and teach best practices on a range of apple products.
- Develop, grow, and learn with customers on new products repairing customer relationships.
Specialist - Apple - Indianapolis, IN
(2021-08 - 2021-12)
- Collaborated with cross-functional teams to troubleshoot complex technical issues and provide effective resolutions.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Highly skilled at uncovering customers' needs, then following through with enlightening solutions.
- The first person customers meet when they enter the store, but also the person who guides them - advising, selling, and even setting up their new products.
- Perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members.
- Always curious, stay on top of news about products and initiatives, ready to apply your learning in customer interactions.
- Proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Use knowledge about Apple technology, to enhance the customer experience.
Computer Operator Specialist - SSRGA - New York, NY
(2019-07 - 2020-02)
- Documentation of PC serial numbers, documentation of printer serial numbers, documentation of I.P addresses.
- Setting up computers and taking apart computers.
- Reorganizing I.T infrastructure.
- Creating guidelines and updating them on how to do certain things at.
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
