Business Development & Sales Manager at Eclipseina GmbH (2023-11 – 2025-03)
Led cold and warm outreach campaigns, managed CRM records, and collaborated with teams to enhance customer satisfaction.
- Led cold and warm outreach campaigns via phone, email, and LinkedIn, targeting qualified leads and contributing to a 30% increase in booking high-potential meetings.
- Managed structured CRM records using Pipedrive, ensuring up-to-date tracking of contacts, call notes, and progress toward goals.
- Collaborated with onboarding and support teams to ensure smooth handover of qualified leads and enhance customer satisfaction.
- Designed and implemented reactivation strategies that nurtured dormant leads, resulting in improved client engagement.
IT Project Manager at CHANGE Owu GmbH (2022-12 – 2023-09)
Coordinated projects for global clients, developed risk assessment frameworks, and improved communication workflows.
- Coordinated projects for global clients, aligning teams across technical and customer success functions to achieve strategic goals.
- Developed risk assessment frameworks and led mitigation efforts, reducing project delays by 20%.
- Assisted in reviewing call recordings and improving communication workflows to boost client satisfaction.
- Reduced project delays by 20% by conducting risk assessments and implementing proactive mitigation strategies.
IT Project Coordinator at BBCA Legal Abogados (2021-06 – 2022-08)
Organized schedules and resources, communicated between teams, and developed marketing initiatives to increase client engagement.
- Organized schedules, resources, and tasks to support smooth project execution and team collaboration.
- Communicated between teams to ensure alignment and resolve issues quickly.
- Maintained project documentation and reports to track performance and improvements.
- Developed and executed marketing initiatives aimed at increasing client engagement, resulting in a 15% boost in renewal rates.
Cloud Technical Lead at Mindtree LTD (2016-11 – 2021-03)
Provided technical guidance to teams, reviewed work quality, supported training and mentoring, and enabled upselling opportunities.
- Provided technical guidance to teams, helping solve problems and improve solutions.
- Reviewed work and ensured high-quality delivery aligned with customer requirements.
- Supported training and mentoring of team members, enhancing their technical skills.
- Enabled upselling of service contracts and product upgrades, contributing to a 10–20% increase in deal size for strategic accounts.
Customer Support Engineer at GMMCO CAT (2014-01 – 2016-10)
Assisted customers with technical issues, collected feedback, and built trusted client relationships for improved retention.
- Assisted customers with technical issues, ensuring fast and effective problem resolution.
- Collected feedback from customers to help improve products and services.
- Built trusted relationships with clients by ensuring rapid and empathetic support, resulting in higher customer retention.
- Delivered tailored support to enterprise clients, improving customer satisfaction and retention through efficient troubleshooting and follow-up.
