Gustavo Pastor

Operations Coordinator

Talent

RaleighMember since August 11, 2026

Information Management

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Information Management

About

Dual-Discipline Expertise: High-achieving professional fluent in English/Spanish, combining psychology and operational logistics to optimize organizational workflows and pipeline efficiency.

Workflow Optimization: Proven track record of managing high-volume scheduling, refining operational systems, and maintaining strict corporate compliance.

Analytical Leadership: Skilled in leveraging data-driven insights and relationship management to eliminate communication bottlenecks and enhance performance.

Experience

Operations Coordinator at Empowered Arthritis and Rheumatology (2024-04 – 2024-06)

Operations Optimization: Streamlined multi-provider scheduling matrices and logistical workflows for a high-volume practice, boosting daily capacity by 15% and removing operational conflicts.
Data Integrity & Compliance: Supervised secure intake, validation, and management of sensitive client profile data, ensuring 100% compliance with internal data privacy protocols.
Cross-Functional Leadership: Acted as primary logistical liaison between executive management, frontline providers, and corporate clients to resolve communication bottlenecks.

Data Specialist at Wake Forest Dermatology (2023-10 – 2024-02)

Information Management: Documented real-time workflows and complex diagnostic inputs across 150+ operational encounters with zero errors, performing precise quality control for data verification.
Regulatory Safeguards: Managed high-stakes data documentation and updated digital files in strict compliance with privacy regulations and internal security architecture.
Workflow Automation: Partnered with a cross-functional team to audit operational transitions, driving a 15% improvement in departmental processing and response times.