Gwen Ward

Detail-oriented Quality Assurance professional with 17+ years of experience supporting quality systems, manufacturing operations, compliance, auditing, process improvement, and corrective action initiatives in highly regulated manufacturing environments. Extensive experience with ISO 9001 quality standards, Quality Management Systems (QMS), internal and external audits, nonconformance investigations, root cause analysis, CAPA, document control, and quality performance metrics. Proven ability to collaborate with production, operations, engineering, and leadership teams to identify quality issues, improve processes, reduce recurring defects, and maintain compliance with customer and organizational requirements.

Experienced with SAP QM, LIMS, TrackWise, Minitab, and Microsoft Office. Currently applying for a position as shift supervisor.

Quality Supervisor at Amrize (2021-08 – 2026-04)

• Directed quality operations for a large manufacturing facility, ensuring compliance with corporate standards, customer requirements, and quality management policies.
• Led ISO 9001:2015 quality management initiatives, maintaining audit readiness and achieving zero major nonconformances during external audits.
• Developed, implemented, and maintained more than 50 standard operating procedures to strengthen organizational consistency and accountability.
• Managed a team of eight quality professionals, providing coaching, performance management, and professional development opportunities.
• Established and monitored key performance indicators (KPIs) to measure quality outcomes and support strategic decision-making.
• Directed nonconformance investigations and corrective action programs, reducing recurring quality issues by 15% through systematic root cause analysis.
• Collaborated with multiple departments to improve operational processes, enhance efficiency, and support continuous improvement objectives.
• Delivered organization-wide quality and compliance training programs that strengthened adherence to policies, procedures, and performance expectations.

Quality Assurance Coordinator at Huntsman International LLC (2008-05 – 2020-05)

• Spearheaded implementation of an ISO 9000-certified Quality Management System, leading the site to successful certification and sustained compliance through multiple audit cycles.
• Conducted internal, external, and customer audits, preparing detailed findings reports and managing corrective action plans to closure.
• Developed quality planning processes and performance monitoring systems that aligned organizational objectives with customer and regulatory requirements.
• Led investigations into quality concerns and customer complaints, implementing corrective actions that improved customer satisfaction by 20%.
• Managed documentation systems, quality records, and compliance reporting to ensure transparency and audit readiness.
• Coordinated with leadership teams to identify process improvement opportunities and implement sustainable operational enhancements.
• Served as a trusted advisor to managers and employees regarding quality standards, compliance expectations, and procedural requirements.
• Trained and mentored staff on quality systems, audit preparation, and organizational best practices.

Bachelor of Science (B.S.) in Chemistry – Stillman College (1989-05)