Nurse Manager, Family Birth Center / Acting Director at Mills Peninsula Medical Center (2024-04 – Present)
Serve as the Nurse Manager without a director since October 2025, providing executive-level oversight of LDRP, NICU, Lactation, and Outpatient Antepartum Testing programs across a comprehensive perinatal service line.
- Lead and develop a team of 120+ direct reports including RNs, CNAs, and ancillary staff, fostering a culture of accountability, engagement, and clinical excellence.
- Spearheaded attainment of Baby-Friendly Hospital redesignation, implementing evidence-based breastfeeding support protocols and comprehensive staff education programs across the unit.
- Launched an outpatient lactation clinic, expanding community access to postpartum lactation services and strengthening continuity of care for new mothers.
- Conceptualized and implemented the first OB Navigator program in the Sutter Health system — a pioneering role engineered to deliver high-touch, individualized continuity of care throughout the prenatal journey and extending seamlessly into the postpartum phase, significantly improving care coordination, patient experience, and clinical outcomes for childbearing families across the full perinatal continuum.
- Championed patient experience transformation, driving Press Ganey scores from the 29th percentile to the 80th percentile—a remarkable 51-point improvement within tenure.
- Championed a transformational change in clinical practice by implementing a Bili Baby at the Bedside program — eliminating the longstanding protocol of automatically admitting jaundiced newborns to the NICU for phototherapy treatment, a practice that unnecessarily separated mothers and babies during a critical bonding period. By transitioning bilirubin phototherapy to the bedside, infants requiring bili light treatment remained rooming-in with their mothers, preserving family-centered care, supporting breastfeeding, and reducing unnecessary NICU utilization. Led comprehensive staff education initiatives to train nursing teams on proper equipment use, clinical monitoring protocols, and best practice guidelines, ensuring a safe, confident, and seamless rollout across the unit.
- Established collaborative partnerships with Interventional Radiology (IR) and Catheterization Lab teams, enhancing emergency response protocols and expanding care capabilities for high-risk obstetric patients.
- Oversee operational, clinical, and quality outcomes for all units in the perinatal service line, ensuring regulatory compliance and alignment with organizational strategic goals.
- Developed and launched the Baby Bundle program — a curated gift package presented to every patient at discharge — securing funding through a strategic combination of budget management, grant writing, and philanthropic partnerships to bring the initiative to life at no added cost to patients, while meaningfully elevating the overall care experience and reinforcing the unit's commitment to celebrating new families.
- Collaborated with an interdisciplinary team to design and implement a dedicated Stork Parking program for families on the day of discharge, creating a seamless, celebratory care coordination touchpoint that honored the significance of the birth experience and reinforced the organization's commitment to patient-centered care from admission through departure.
- Drive staff engagement, retention, and professional development through mentorship initiatives, competency programs, and unit-based councils.
Assistant Nurse Manager, Labor & Delivery at Kaiser Permanente (2017-01 – 2024-12)
Provided assistant management oversight across a comprehensive perinatal and pediatric service line including Labor & Delivery, Mother/Baby Unit (28 beds), Level III NICU (25 beds), and a 12-bed Pediatric Unit.
- Supervised and developed a team of 30 direct reports, driving accountability, clinical excellence, and professional growth.
- Designed and led simulation-based training programs for Labor & Delivery and Mother/Baby Unit staff, strengthening team readiness, emergency response, and clinical competency.
- Championed patient safety by implementing radiofrequency (RF) detectable sponge scanning protocols after every delivery, eliminating retained surgical item risk and elevating unit-wide safety culture.
- Co-led the implementation of the EPIC Assignment Making Wizard, optimizing staffing workflows and ensuring Kaiser Permanente's alignment with California Title 22 regulations and applicable regulatory requirements.
- Partnered with Nurse Manager and CNO to advance evidence-based practice, quality improvement initiatives, and Joint Commission readiness across all units.
- Served as charge RN and clinical resource for complex obstetric and neonatal cases, maintaining hands-on clinical presence alongside leadership responsibilities.
Travel RN – Labor & Delivery at Multiple Health Systems (Travel Assignments) (2006-01 – 2017-12)
Completed high-acuity L&D travel assignments at prestigious academic medical centers and community hospitals nationwide, demonstrating clinical adaptability and rapid onboarding in diverse care environments. Consistently recognized for clinical excellence, professionalism, and seamless integration into high-performing L&D teams.
- Kaiser Permanente (Multiple Facilities)
- New York Methodist Hospital – Brooklyn, NY
- NYU Langone Medical Center – New York, NY
- Lincoln Medical Center – Bronx, NY
- Weill Cornell Medicine – New York, NY
- Mount Sinai Chicago – Chicago, IL
- UW Medical Center – Seattle, WA
- St. Mary Medical Center – Long Beach, CA
Staff Nurse, Labor & Delivery / Nurse Intern (L&D Internship Program) at Northwestern Memorial Hospital – Prentice Women's Hospital (2005-06 – 2007-12)
Completed a rigorous L&D Nurse Internship program (2005–2006) at one of the nation's top academic medical centers, launching a career in high-acuity perinatal nursing.
- Promoted to Staff RN following internship completion, providing expert intrapartum, postpartum, and neonatal care within a unit performing 10,000+ deliveries annually.
- Participated in the historic opening of Prentice Women's Hospital, a state-of-the-art women's health facility built within the Northwestern Memorial medical campus, contributing to the seamless transition of clinical operations to the new facility.
- Gained foundational expertise in complex obstetric cases, fetal monitoring, high-risk labor management, and multidisciplinary team collaboration within a world-class academic medical environment.
