Web Content Administrator | Municipal Websites | WordPress CMS • Accessibility • SEO • Digital Content Management
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Web Content Administrator with 3+ years of experience managing public-facing websites, digital content, newsletters, and resident communications through WordPress CMS for local government organizations.
Currently manage and maintain the Worth Township website, publishing agendas, meeting minutes, financial documents, announcements, events, and community resources while improving website organization, usability, SEO, and web accessibility. Increased the Township website's accessibility and SEO scores from the low 60% range to above 90% through ongoing content optimization and WCAG-focused improvements.
Additional experience includes 10+ years of customer-facing and technical support across payment processing, hospitality, healthcare, financial services, and multi-location business environments. Skilled in content management, website administration, digital communications, CRM documentation, quality assurance, troubleshooting, and workflow management.
Currently seeking remote opportunities in web content management, website administration, digital communications, accessibility-focused content management, and digital operations.
Web Content Administrator (Part-Time Contractor) May 2023 – Present
Worth Township is a local government agency serving more than 150,000 residents across multiple communities in Cook County, Illinois. The Township provides essential public services and community resources to its residents.
● Report directly to the Township Manager as a part-time 1099 contractor, managing website content, public records publishing, event calendars, resident resources, and ongoing website updates through WordPress CMS.
● Improved the Township website's accessibility and SEO scores from the low 60% range to above 90% through structured content updates, heading hierarchy improvements, image optimization, and WCAG-focused enhancements.
● Create and publish digital content, newsletters, community announcements, and event communications while ensuring content accuracy, consistency, and compliance with digital content standards.
● Apply HTML, CSS, and basic JavaScript to troubleshoot display issues, enhance user experience, and improve website functionality.
● Conduct ongoing website accessibility reviews and content remediation eff orts to support WCAG compliance and improve access to public information for residents.
POS Systems Support Specialist Sep 2023 – Sep 2024
Shift4 is a global payment processing and commerce technology company supporting hospitality, healthcare, retail, and entertainment businesses through integrated payment and point-of-sale solutions. The company processes billions in annual payment volume across the United States and international markets.
● Consistently ranked as a Top 3 performer with a 96% customer satisfaction score, recognized for strong customer retention, timely issue resolution, and high-quality technical support in a fast-paced B2B support environment.
● Delivered remote technical support for merchants by troubleshooting POS systems, printers, credit card devices, networking issues, and related hardware/software using tools such as LogMeIn and Bomgar.
● Managed 50-60 daily support tickets involving employee setup, menu and pricing updates, discounts, equipment orders/returns, and account maintenance while documenting cases and follow-ups through Salesforce CRM.
EDUCATION Google UX Design, Certificate 2021 – 2022
Robert Morris University, Some College 1999 – 2000
