Habiba Naz

Resourceful Crew Member Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and customer service excellence. Excel in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction. Prioritize seamless operations and positive work environment through effective management skills.

Crew member manager/cashier - Continental South - Houston, PA

(2022-11)

• Supervised daily operations to ensure efficient workflow and team collaboration.
• Trained new crew members on safety protocols and operational procedures.
• Managed inventory levels and restocked supplies as needed throughout shifts.
• Implemented training sessions to enhance team skills and operational efficiency.
• Established daily, weekly, monthly goals for crew members based on past performance metrics.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Maximized customer satisfaction by organizing consistent, high-quality service for needs.
• Delegated work to staff, setting priorities and goals.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Resolved problems or concerns to satisfaction of involved parties.
• Assisted staff by serving food and beverages or bussing tables.

Elsik High School (2021-08)