Orthodontic Assistant • Financial & Insurance Coordinator • Treatment Coordinator at Messenger Orthodontics (2022-07 – 2026-02)
- Assisted with patient care and orthodontic procedures
- Coordinated new patient exams and explained treatment plans clearly
- Managed insurance verification, claims, and billing processes
- Handled financial agreements, payment processing, and account management
- Delivered excellent patient service in both clinical and front office settings
- Maintained accurate records and managed appointment scheduling
- Balanced multiple responsibilities in a fast-paced environment
Shift Supervisor at Starbucks (2019 – 2023)
- Supervised daily store operations in a quick moving environment
- Led and supported team members, delegating tasks to maintain efficiency
- Managed cash handling, registers, and shift balancing
- Prepared beverages while maintaining speed, consistency, and quality standards
- Handled multiple order channels (in-store, mobile, and drive-thru) simultaneously
- Trained new employees and upheld company service standards
- Resolved customer issues quickly and professionally
Server • Host at Buffalo Wild Wings (2018 – 2019)
- Delivered friendly, attentive service in a high energy setting
- Managed large sections and maintained speed and accuracy during peak hours
- Assisted with seating coordination and student orders
- Collaborated with kitchen and bar staff to ensure timely service
- Handled guest concerns professionally, maintaining a positive dining experience
- Maintained clean, organized work and dining areas
Server • Trainer • Host • Busser at Islands Restaurant (2014 – 2018)
- Provided quality customer service in a fast paced, team driven environment
- Trained new team members on service standards, menu knowledge, and workflow
- Managed multiple tables while maintaining accuracy, efficiency, and guest satisfaction
- Supported front of house operations including hosting and bussing to ensure smooth service flow
- Built strong relationships with guests, contributing to repeat business
- Adapted quickly to different roles during changes shifts, guest volume or tense situations
