Patient Care Technician II at University of Maryland Shore Regional Health (2024-05 – Present)
Delivered direct patient care in fast-paced emergency department, ensuring timely support for diverse patient needs.
- Obtain and document vital signs, patient information, and other clinical observations.
- Assist nurses and providers with patient care, procedures, and activities of daily living.
- Perform patient rounding and maintain patient safety and comfort.
- Facilitated patient transport between departments to ensure timely care., transfers, positioning, and mobility.
- Maintain clean, organized, and safe patient care areas.
- Communicated patient needs and condition changes to clinical staff, facilitating prompt interventions and continuity of care.
- Collaborated with multidisciplinary healthcare team in high-volume, high-acuity situations to enhance patient outcomes.
Patient Care Technician II at Baltimore Washington Medical Center (2023-06 – 2024-04)
Provided hands-on care to pediatric patients in both emergency and inpatient settings.
- Obtained and documented vital signs to support patient monitoring and care decisions.
- Assisted patients and families with activities of daily living while maintaining comfort and dignity.
- Supported nurses and other healthcare professionals with patient care and clinical tasks.
- Assisted with patient transport, mobility, positioning, and safety measures.
- Maintained accurate documentation and communicated critical patient information to nursing staff to ensure continuity of care.
- Helped maintain a safe, clean, and organized patient care environment.
- Provided compassionate care to children and families, fostering comfort and trust in stressful healthcare situations.
Front Office Coordinator at Baltimore Washington Medical Center (2022-07 – 2023-06)
Managed front office operations in a busy specialty medical practice.
- Greeted patients and facilitated check-in and check-out processes, ensuring a welcoming experience.
- Scheduled and coordinated patient appointments.
- Answered telephone calls and directed patients and inquiries to appropriate staff.
- Verified patient information and maintained accurate records.
- Coordinated communication among patients, providers, clinical staff, and departments to streamline operations.
- Managed referrals, documentation, and administrative tasks to support operational efficiency.
- Maintained patient confidentiality and followed healthcare privacy policies and procedures.
Unit Secretary at University of Maryland Medical Center (2021-12 – 2022-07)
Supported daily administrative and clerical operations of a high-acuity critical care unit.
- Answered telephones and served as a communication point for patients, families, nurses, physicians, and other departments.
- Assisted with patient admissions, transfers, discharges, and unit documentation.
- Ensured accuracy of patient information and medical records to support quality care.
- Facilitated communication and requests between unit and hospital departments to streamline operations.
- Supported clinical staff with administrative tasks to enhance patient care delivery.
- Maintained organization and confidentiality in a fast-paced critical care environment.
