Hailey Miller

Adaptable retail professional with supervisory experience as Head Cashier at The Home Depot, overseeing cashier teams and managing registers. Skilled in customer service, conflict resolution, and store operations across multiple departments. Proven ability to handle cash, support sales initiatives, and maintain organized, welcoming environments in high-traffic retail settings.

Head Cashier at The Home Depot (2026-05 – 2026-09)

• Supervised cashiers during opening and closing shifts, ensuring accurate handling of tills and resolving customer complaints to maintain smooth store operations.
• Managed cash handling procedures and reconciled registers, achieving consistent accuracy and minimizing discrepancies across multiple departments.
• Addressed customer concerns and provided solutions, enhancing customer satisfaction and supporting positive store reputation.
• Learned and applied customer service and tool rental skills, contributing to team flexibility by working in various departments as needed.

Sales Associate at Five Below (2025-09 – 2025-11)

• Monitored self-checkout area and assisted customers, ensuring efficient transactions and resolving issues promptly.
• Greeted customers at entry, communicated current deals, and promoted store specials to enhance customer engagement.
• Maintained cleanliness and organization at the front of the store, restocking merchandise and returning unwanted items to shelves.
• Organized and maintained the shirt wall, ensuring products were neatly displayed and easily accessible for customers.

Sales Associate at Aeropostale (2023-04 – 2024-11)

• Operated registers and processed transactions, delivering efficient service to customers at Gloucester Premium Outlets.
• Assisted with receiving and organizing shipments, ensuring timely restocking and inventory accuracy across multiple store areas.
• Maintained cleanliness in the middle and back areas, supporting a welcoming and organized shopping environment.
• Managed fitting rooms and greeted customers at the front, providing assistance and ensuring a positive shopping experience.

Service Champion at Taco Bell (2021-04 – 2022-04)

• Operated front register and drive-thru, efficiently taking orders and handling cash to ensure smooth customer transactions.
• Stocked and cleaned front-of-house and drive-thru stations, maintaining a clean and organized environment for customers and staff.
• Assisted team members in the back of house, providing support and ensuring all stations were adequately stocked and operational.
• Informed customers about donation opportunities and current deals, promoting store initiatives and enhancing customer engagement.

Bachelor in Criminal Justice – Rowan University

High School Diploma in Junior High School Education – Woodbury Jr Sr High School (2018-06 – 2025-06)

College in Criminal Justice – Salem Community College

College in Criminal Justice – University of Pittsburgh-Johnstown