Personal Assistant - REESE PRIVATE CARE - United States
(2022-12)
- Managed high-volume communications including calls, emails, and faxes while prioritizing urgent requests
- Coordinated scheduling, travel, and meeting logistics to maintain continuous coverage and workflow
- Screened inquiries and relayed critical information to support timely decision-making
- Maintained accurate records and correspondence to ensure organized information flow
Tax Preparer & Assistant - HAILEY'S TAX SERVICES - United States
(2021-12)
- Collected and verified client financial data to ensure accurate documentation and processing
- Reviewed reports for discrepancies and resolved issues to maintain data accuracy
- Responded to client inquiries and explained complex information in clear terms
- Researched regulations and updates to support compliance and informed decision-making
Molding Machine Operator - SRG INTERNATIONAL - United States
(2018-12 - 2018-12)
- Monitored equipment performance and identified issues to maintain continuous production flow
- Troubleshot mechanical problems and implemented adjustments to minimize downtime
- Conducted quality checks to ensure products met required specifications
Receptionist & Admin Support - DENHAM BLYTHE - United States
(2015-12 - 2017-12)
- Managed front desk operations and triaged incoming calls to appropriate departments
- Prepared and reviewed documents, ensuring accuracy in reports and communications
- Supported scheduling and administrative workflows for leadership and daily operations
- Maintained organized records and inventory processes to support operational efficiency
Call Center Representative - THROUGHBREDS OF KENTUCKY - United States
(2012-12 - 2014-12)
- Handled high-volume inbound calls while resolving customer issues efficiently
- De-escalated conflicts and provided clear guidance to improve customer satisfaction
- Updated client accounts with accurate billing, shipping, and service information
- Troubleshot product and service issues to deliver first-level support
Store Manager - GOLDBUYERS OF AMERICA - United States
(2012-12 - 2014-12)
- Oversaw daily operations, staffing, and workflow to ensure consistent service delivery
- Resolved customer and employee conflicts to maintain a productive environment
- Trained staff on procedures and customer service standards
- Monitored transactions and maintained accurate financial and inventory records
