Hailie Mandella

Experienced professional with nearly 11 years in customer-facing roles, including hotel front desk, retail management, and residential services. Skilled in guest services, data entry, Microsoft Office, QuickBooks, and organizational tasks. Holds a Bachelor's in Accounting and excels at building positive client relationships. Seeking a Customer Service Representative position to leverage strong communication and problem-solving abilities.

House Cleaner (2022-11 – Present)

• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Fostered positive relationships with clients through friendly demeanor and reliable service delivery
• Managed household schedules and coordinated with clients to ensure satisfaction
• Supervised household staff and delegated tasks to maintain efficiency
• Handled client feedback and resolved concerns promptly to ensure repeat business
• Organized supplies and managed inventory for multiple properties
• Utilized organizational skills to track cleaning schedules and special requests

Store Manager/Sales Associate at Balboa Island Museum and Historical Society (2020-05 – 2022-04)

• Placed all retail orders and checked shipments for accuracy
• Created employee schedules and managed daily operations
• Enrolled new members and provided information about museum programs
• Delivered excellent customer service to visitors and members
• Addressed customer inquiries and resolved issues to ensure satisfaction

Hotel Receptionist at Holiday Inn Express (2016-11 – 2020-05)

• Answered phones and assisted guests with reservations and inquiries
• Checked guests in and out using Opera system
• Made reservations in person and over the phone for guests
• Provided friendly and efficient guest service at all times
• Handled guest concerns and ensured a positive experience

Hotel Front Desk Clerk at The Americinn Lodge and Suites (2016-10 – 2017-10)

• Answered phones and assisted guests with reservations and questions
• Checked guests in and processed payments
• Managed laundry and maintained cleanliness of front desk area
• Provided prompt and courteous service to all guests

Barista at Human Bean (2015-06 – 2016-09)

• Took customer orders and prepared drinks to customer specifications
• Cleaned the facility and restocked all supplies
• Opened and closed cash drawer daily with accuracy
• Delivered friendly and efficient service to all customers

Bachelor's in Accounting – Grand Canyon University (2018-06 – 2024-05)

Upper secondary education