LEGO SUPERVISOR - MALL OF AMERICA - BLOOMINGTON, MN
(2024-09)
- Strengthened safety awareness and accountability through safety pop quizzes, creating a monthly training tracker, and proactive identification and resolution of unsafe conditions.
- Provided daily performance feedback through Performance Activity Logs, recognizing achievements and coaching areas for improvement to reinforce accountability, development, and company standards.
- Served as the weekly cleaning supervisor, communicating cleaning priorities and expectations to the cleaning team. Assisted with moving fixtures to ensure hard-to-reach areas were thoroughly cleaned, while also preparing, diluting, and supplying cleaning chemicals for the cleaning team and store staff.
BARTENDER - VALLEYFAIR - SHAKOPEE, MN
(2024-06)
- Maintained a clean and organized bar while mentoring and collaborating with coworkers to ensure consistent adherence to established procedures.
- Upheld high safety standards when verifying IDs; handled disgruntled guests with professionalism and respect while remaining firm when denying service due to missing/expired ID or cutting them off.
- Effectively managed peak hours by maintaining clear communication, teamwork, and efficient service throughout high-volume periods. Set the bar up for success with quick and efficient cleaning post-close.
RETAIL AND ATTRACTIONS SUPERVISOR - GREAT WOLF LODGE - BLOOMINGTON, MN
(2022-11 - 2024-03)
- Led daily operations across seven retail and attractions outlets as Safety Committee Captain, ensuring compliance with safety standards, operational procedures, inventory and merchandising requirements.
- Trained, coached, and audited employees across attractions and operations while managing corrective actions, timekeeping, documentation, and signage to ensure efficient and consistent operations.
- Increased safety awareness with Rock Wall and Ropes Course: led monthly trainings and discussed importance of safety checks for harnesses, auto-belays, climbing holds, and ropes course obstacles.
- Enforced immediate rechecks and closures when safety inspections identified unsafe conditions, ensuring hazards were addressed and areas remained closed until they were verified safe for operation.
ATTRACTIONS LEAD - WHITE WATER AND SILVER DOLLAR CITY - BRANSON, MO
(2022-05 - 2022-10)
- Led daily operations and a team of 120 lifeguards, conducted safety inspections, trained staff, supporting recruitment, addressed guest concerns, and fostered staff engagement through employee nights.
LG, SUPERVISOR, AREA SUPERVISOR, LG INSTRUCTOR - CEDAR FAIR ENTERTAINMENT COMPANY - CEDAR POINT SHORES AND CASTAWAY BAY
(2017-05 - 2022-04)
- Trained/coached 100–200 lifeguards, led in-services/guard classes, directed daily operations, ensured safety checks were completed and staffing needs for the day, managed rescue reporting, and kept track of license expiration dates and required monthly in-service hours with a self-formulated excel sheet
- During off season: updated manuals/SOPs and cleaned/prepped pools, slides and other attractions for seasonal closures and pre-season openings.
