Billing Specialist - Ivy Rehab Network - White Plains, NY
(2025-10)
- Maintained credentialing and billing records, ensuring timely submissions and follow-up with payers to prevent denials
- Collaborated with stakeholders and third-party vendors to resolve claim issues and manage unresolved claims
- Verified insurance details and resolved discrepancies with Patient Coordinators
- Supported research and testing of new payer contract terms, reimbursement details, and billing standards
- Assisted patients and Patient Coordinators with billing inquiries and account resolution
- Prepared detailed reports on billing and accounts receivable status
- Maintained accurate documentation and communication in patient ledgers and charts
Billing Specialist - Gainesville Physical Therapy - Gainesville, GA
(2021-08 - 2025-06)
- Processed and submitted accurate invoices ensuring compliance with billing policies and procedures
- Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collections
- Verified patient eligibility and obtained prior authorizations in a timely manner
- Addressed customer inquiries and resolved billing disputes to maintain positive relationships
- Performed audits of billing records to ensure accuracy and completeness of financial data
- Recorded and reconciled customer payments including checks, credit cards, and electronic transfers
Billing Specialist/Patient Account Representative - Kidney Care Center of Georgia - Gainesville, GA
(2020-01 - 2022-11)
- Prepared, reviewed, and transmitted claims using EPIC billing software, including electronic and paper claims
- Verified patient eligibility and identified primary, secondary, and tertiary insurances for accurate billing
- Followed up on unpaid claims, appeals, and claim resubmissions within standard billing cycles
- Supported remote practice staff and team members with billing inquiries and processes
- Demonstrated excellent communication skills with professional telephone manners
- Utilized ICD-10 and CPT coding terminology to ensure accurate medical billing
- Completed additional duties and projects as assigned by management
Lead Med Tech - Manor Lake Assisted Living - Gainesville, GA
(2016-02 - 2020-02)
- Administered medications and assisted residents following established guidelines and state laws
- Reported abnormal findings and ensured compliance with patient rights and HIPAA regulations
- Supported residents with daily living activities and provided companionship
- Participated in activity programs and maintained accurate documentation
ER Assistant - Northeast Georgia Health Systems Inc - Gainesville, GA
(2014-05 - 2018-03)
- Performed clerical duties including managing multiple phone lines and patient consults
- Gathered and organized medical records for patients and coordinated with doctors on call
- Provided patient care support and maintained accurate documentation
- Assisted in communication and coordination within the emergency department
