Halima Samara

Healthcare operations professional with 6+ years of experience managing patient care coordination and clinical workflows. Led teams of 15+ staff members while implementing protocols that enhanced service delivery and maintained regulatory compliance. Skilled in interdisciplinary collaboration and improving patient outcomes through efficient care transitions.

Supervisor - Wellington Internal Medicine - Wellington, FL

(2025-10)

• Supervised daily operations of patient care in a busy internal medicine practice.
• Coordinated staff scheduled to ensure adequate coverage and optimal patient service.
• Managed patient flow to enhance efficiency and reduce wait times in the clinic.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Trained new employees on procedures, protocols, and customer service standards.
• Implemented office policies to maintain compliance with healthcare regulations.
• Resolved patient inquires and concerns effectively to enhance satisfaction levels.
• Monitored inventory level of medical supplies and coordinated reordering processes.

Care Coordinator - Gastro health - Lake worth, FL

(2023-08 - 2025-10)

• Coordinated discharge plans for patients and families, ensuring seamless care transitions.
• Enabled clear communication among providers, patients, and families for coordinated care.
• Partnered with physicians and healthcare teams to maintain patient safety and quality standards.
• Tracked patient progress and arranged follow-up care to maintain treatment continuity.
• Contributed to patient care protocol development to enhance service delivery quality.
• Designed strategies that improved patient outcomes while reducing operational costs.
• Executed quality assurance reviews to maintain compliance with regulatory standards.

Assistant Manager - Sanitas Medical Center - Lake worth, FL

(2021-12 - 2023-06)

• Directed daily operations for 15-person team across multiple shifts and departments
• Monitored staff performance and delivered constructive feedback to drive improvement
• Elevated customer service satisfaction through attentive patient engagement
• Processed payroll for staff, ensuring timely and accurate payment calculations
• Directed patients to appropriate healthcare services based on medical needs
• Maintained clinic accuracy through systematic quality checks and protocols

Associate Sales Manager - Cricket Wireless - Belle glade, FL

(2017-12 - 2021-12)

• Assessed patient financial capabilities to determine appropriate billing charges
• Organized patient charts and maintained accurate records through meticulous documentation
• Strengthened team performance through team-building initiatives and ongoing feedback loops.
• Created and executed marketing campaigns that increased store sales and profitability.
• Implemented customer retention programs that drove higher repeat purchase rates.
• Monitored inventory daily and coordinated restocking to eliminate device shortages.
• Collaborated with carrier representatives to deliver in-store training on devices and plans.

Bachelors of Applied Science - Healthcare administration - Palm Beach State College (2018-05 - 2022-05)

Master of Healthcare Administration - Florida International University (2026-01 - 2027-05)