Supervisor - Wellington Internal Medicine - Wellington, FL
(2025-10)
- Supervised daily operations of patient care in a busy internal medicine practice.
- Coordinated staff scheduled to ensure adequate coverage and optimal patient service.
- Managed patient flow to enhance efficiency and reduce wait times in the clinic.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on procedures, protocols, and customer service standards.
- Implemented office policies to maintain compliance with healthcare regulations.
- Resolved patient inquires and concerns effectively to enhance satisfaction levels.
- Monitored inventory level of medical supplies and coordinated reordering processes.
Care Coordinator - Gastro health - Lake worth, FL
(2023-08 - 2025-10)
- Coordinated discharge plans for patients and families, ensuring seamless care transitions.
- Enabled clear communication among providers, patients, and families for coordinated care.
- Partnered with physicians and healthcare teams to maintain patient safety and quality standards.
- Tracked patient progress and arranged follow-up care to maintain treatment continuity.
- Contributed to patient care protocol development to enhance service delivery quality.
- Designed strategies that improved patient outcomes while reducing operational costs.
- Executed quality assurance reviews to maintain compliance with regulatory standards.
Assistant Manager - Sanitas Medical Center - Lake worth, FL
(2021-12 - 2023-06)
- Directed daily operations for 15-person team across multiple shifts and departments
- Monitored staff performance and delivered constructive feedback to drive improvement
- Elevated customer service satisfaction through attentive patient engagement
- Processed payroll for staff, ensuring timely and accurate payment calculations
- Directed patients to appropriate healthcare services based on medical needs
- Maintained clinic accuracy through systematic quality checks and protocols
Associate Sales Manager - Cricket Wireless - Belle glade, FL
(2017-12 - 2021-12)
- Assessed patient financial capabilities to determine appropriate billing charges
- Organized patient charts and maintained accurate records through meticulous documentation
- Strengthened team performance through team-building initiatives and ongoing feedback loops.
- Created and executed marketing campaigns that increased store sales and profitability.
- Implemented customer retention programs that drove higher repeat purchase rates.
- Monitored inventory daily and coordinated restocking to eliminate device shortages.
- Collaborated with carrier representatives to deliver in-store training on devices and plans.
