Hamza Azhar

Mechanical Engineering Technology graduate with hands-on expertise in MATLAB vibration simulation, SolidWorks CAD, and CNC manufacturing — including a validated 97%+ amplitude reduction (75 mm → 3.3 mm) through SDOF modeling and fatigue analysis. Backed by 5+ years of operations leadership at JFK: 1,200+ turnarounds, 98.5% on-time rate, 20% OTP improvement, and 10% incident reduction via a digitized RCA protocol across Emirates, Singapore Airlines, and Qantas. Structured, data-driven, and built to perform in technical and operational environments.

Operations Supervisor - Hallmark Aviation — Emirates Airlines - JFK International Airport, NY

(2022-12 - 2026-02)

• Directed 1,200+ complex international ground turnaround operations for Emirates Airlines; applied data-driven workflow tracking to sustain a 98.5% operational efficiency and on-time departure rate across all handled flights.
• Led systematic Root Cause Analysis on recurring process failures; designed and deployed a digitized verification protocol reducing passenger and baggage mishandling incidents by 10% within the first quarter of rollout.
• Built and delivered structured onboarding and training programs for 15+ new hires covering operational systems, IATA safety compliance, and workflow optimization — measurably reducing ramp-up time and improving team output quality.
• Supervised cross-functional teams of 25+ personnel across international departures; served as primary real-time point of contact between ramp crews, flight deck teams, fueling vendors, and airport authority stakeholders.

Duty Manager - Singapore Airlines - JFK International Airport, NY

(2022-06 - 2022-12)

• Directed full systems-level crisis management during a 48-hour network-wide flight disruption; orchestrated vendor coordination, contingency re-routing, and real-time stakeholder communication — reducing operational costs by 15%.
• Improved station on-time departure performance by 20% by designing and implementing a real-time gate-transfer monitoring protocol and dynamic operational tracking system for ground teams.
• Managed end-to-end passenger service operations including irregular operations handling, VIP service, and regulatory compliance for one of the world's top-rated international carriers.

Turnaround Coordinator - Hallmark Aviation — Qantas Airways - JFK International Airport, NY

(2023-06 - 2023-11)

• Managed critical-path turnaround sequencing, load balance protocols, and weight-and-balance compliance for Qantas long-haul international operations — zero delays attributed to ground coordination failures.
• Served as primary liaison between Qantas flight crews, ramp leadership, and fueling/catering vendors; maintained documentation accuracy and compliance across all handled flights.

Customer Service Supervisor - Hallmark Aviation — Singapore Airlines - JFK International Airport, NY

(2020-11 - 2022-06)

• Supervised gate, check-in, and boarding operations for premium international departures; consistently met Singapore Airlines' service quality and documentation compliance benchmarks.
• Monitored KPIs including queue wait times, check-in throughput, and on-time boarding; managed scheduling and attendance for a team of 10+ agents across multiple shift rotations.
• Resolved complex ticketing irregularities, itinerary disruptions, and VIP service requirements under time pressure — maintaining airline brand standards in every customer interaction.

B.S. - Mechanical Engineering Technology - CUNY New York City College of Technology (City Tech) (2026-05)