Hana Ortiz

Service-oriented Manager with 20 years background in retail and manpower resources. Core competencies include customer service, judgement and results execution as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during tenure career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.

Fresh Manager at Sam’s Club (2019-07 – Present)

Responsible for planning, directing and overseeing the operations and fiscal health of a business unit, division, department or an operating unit within an organization. Leading the work of a group of people. All about food specs.

General Merchandise Manager/Member Experience Manager at Sam’s Club (2017-10 – 2019-06)

Accomplishes department objectives by managing staff, planning and evaluating department activities. Maintain staff by recruiting, selecting, orienting and training employees. Establishes strategic goals by gathering pertinent business, financial, service and operation information.

Personal Training Coordinator at Sam’s Club (2016-09 – 2017-09)

Competition Associate/ Club Pick Up Associate at Sam’s Club (2014-12 – 2016-08)

Technology Associate at Sam’s Club (2014-04 – 2014-11)

Cashier (2013-02 – 2014-03)

Personal Training Coordinator at Sam’s Club (2006-06 – 2013-01)

Human Resources Staff Training and development. Responsible for the recruitment, supervision and performance evaluation such as progressive discipline and procedures in accordance with state and federal laws. Provided training to enhance workplace performance at all levels of staffing.

Leadership in the setting and achieving of strategic and organizational goals. Able to reduce staff turnover by improving staff orientation. Payroll clerk, developed compensation, edit time keeping, leave of absent and vacations.

Support structure for the community. Health insurance enrollment.

Invoice Clerk at Walmart (2003-01 – 2006-05)

Proficient with billing procedures and formats. Ability to establish coordination between vendors, customers and organizations. Highly skillful at handling dual responsibilities and meeting deadlines successfully.

Responsible to handle all tasks related to preparing, maintaining and receiving invoices. Compiled data from vendor invoices and supporting documents to verify accuracy of billing data and ensured receipts of items ordered. Verify the details presented on the invoices received, check accuracy within the details.

Assures the organization has received the goods mentioned in the invoice. Coordinate with vendors, customers and the organization’s accounting department to resolve inaccuracies in computing values.

Cashier and customer service at Walmart (2002-03 – 2003-12)

Hands on experience in accepting payments from customers and give change and receipt. Highly skilled in using scanners, cash registers and calculators to calculate the price of items that customer buy. Prove record of using the right process for cash, credit cards or other type of payments. Track record or greeting customers in a polite and friendly manner. Demonstrated ability to assist customers to sign up for the store rewards programs and to apply for credit cards.

Bachelors of Science in Business Administration – Catholic University of Puerto Rico (2003)

High School – Liceo Ponceno High School (1999)