Call center and customer services - Lutheran service co. - Atlanta, Georgia
(2014-10 - 2016-12)
- Worked with clients to establish translation requirements and scope, checking in following submission of work to verify satisfaction, and understanding.
- Data Entry
- Receiving inbound and outbound calls
Teller - Dunbar Armored - Tucker, GA
(2016 - 2017)
- provide a large deposits transaction that from banks such as bank of America
- Handling a large cash amount count it and deposit it
- Directed specific questions to appropriate branch personnel.
- Supplied tellers with coin and currency as needed.
Customer Service Representative - Target - Tucker, GA
(2017 - 2018)
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Software Support Analyst - Sova’s compliance - Hopkins, MN
(2019 - 2020)
- Reply to customers’ needs by phone and e-mail while tracking and managing Salesforce cases from initiation through resolution.
- Assist clients with data file imports as well as the creation of custom reports of their information
- Provide training and guidance to clients as well as internal staff.
- Troubleshoot the creation and modification of more complex client tax forms.
- Interact and help with clients, internal and external, regarding their issues including status updates, training, and issue resolution.
- Reply to a live chat and be available via softphone.
Remote legal customer service representative - TVC Pro Driver - Remote
(2020 - 2022)
- Receiving and placing customer service inbound & outbound calls.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
