Handsome Muparari

Results-driven Casino Technical Manager with over 14 years of experience across international cruise line and land-based casino operations. Deep expertise in the installation, maintenance, and security of slot machines, electronic gaming tables, ATMs, currency counters, and auxiliary gaming equipment. Proven track record in performance analytics, floor layout optimisation, regulatory compliance, and leading high-performing technical teams.

Experienced in coordinating system upgrades, machine conversions, and floor reconfigurations with external vendors. Recognised for driving operational excellence, reducing equipment downtime, and maximising casino floor profitability across multiple international environments.

Casino Technical Manager - Carnival Cruise Line - Miami, FL, USA

(2016-08)

Manage the installation, maintenance, and security of all casino gaming equipment including slot machines (Konami, IGT, Aristocrat, Bluberi, Light & Wonder, AGS, Gaming Arts, Aruze & Ainsworth), electronic gaming tables (Genesis & Galaxy systems), ATMs, currency counters, and auxiliary equipment across active casino floors.

• Monitor gaming performance data and analytics to identify underperforming machines, inform floor layout decisions, and recommend reconfigurations that maximise casino floor profitability and guest engagement.
• Ensure all technical operations meet strict local and international gaming regulations, including the secure handling of sensitive player data, conducting system audits, and maintaining full compliance with company and regulatory standards.
• Direct and train teams of casino technicians, instilling safety standards, regulatory procedures, and best practices to maintain a high-performing and compliant technical department.
• Coordinate and project-manage technical initiatives including system upgrades, machine conversions, and floor reconfigurations, liaising with external vendors and manufacturers to ensure timely and quality delivery.
• Manage parts inventory, oversee procurement of gaming equipment components, and contribute to departmental budgeting and forecasting to ensure cost-effective operations.
• Maintain casino network infrastructure including wired and wireless systems, surveillance, and access control systems to guarantee the security and integrity of the gaming environment.

Casino Technician - Regency Casino - Harare, Zimbabwe

(2010-01 - 2016-07)

• Performed installation, maintenance, and repair of slot machines and gaming equipment across multiple facilities, ensuring minimal downtime and maximum floor availability.
• Led nationwide expansion of Zimbabwe slots gaming houses from 2010 to 2014, overseeing full project management of installations ensuring regulatory compliance and quality standards.
• Monitored equipment performance and coordinated with vendors on software upgrades and game conversions to improve floor profitability and guest experience.
• Installed and maintained UPS systems and diesel generators ensuring uninterrupted power backup and continuous casino operations across all facilities.
• Assisted in inventory management, parts procurement, and technical budgeting to support growing network of gaming operations across Zimbabwe.

Network Computing - Zimbabwe Open University (2025-01)

Pass - Electronics & Communication Systems - Masvingo Polytechnic College (2006-01 - 2009-12)