Hanksworld

Dynamic and results-driven operations leader with extensive experience in business management, process optimization, and team leadership. Proven ability to drive organizational change, reduce costs, and enhance employee satisfaction. Expertise in operational strategy, staff training, and business development, ensuring excellent service delivery.

Director of Business Operations at Suburban Home Health (2020-07 – 2026-06)

Direct oversight of Intake, Medical Records, Billing, and Quality Assurance departments, with prior leadership in IT and Business Development. Manage operations for a 1,400-patient agency with $20M in annual revenue across 7 territories in Central and Southeastern Indiana.

• Implemented electronic documentation system, reducing paper costs by 90% and eliminating document upload time by 100%.
• Introduced new telecommunications platform, reducing monthly phone and fax costs by 70% and removed the need for 200 employee cell phones.
• Implemented medical records and referral management software program, streamlining order processing efficiency reducing employee touch time by 25%.
• Developed a hybrid work-from-home model, increasing employee satisfaction and capitalizing on available but previously unused IT efficiencies through increased use of telecommunications platforms.
• Managed fleet car program of 35 vehicles including annual expense review resulting in 20% fuel savings cost annually.
• Super user and trainer for EMR implementation in 2020 with ongoing education for all clinical and administrative staff.
• Created internal promotions opportunities for marketer to Marketing Director with 7 direct reports and for single IT employee to IT director with direct reporting of 3 person staff.

Senior Therapist & Therapy Supervisor at Suburban Home Health (2015-09 – 2020-07)

Directed care and case management for 25 multi-disciplinary therapists.

• Developed protocols for ownership hospital-based orthopedics.
• Created fall prevention program which reduced high injury falls by 40%.
• Secured exclusive referral agreements with five orthopedic practices in Central Indiana.

Director, Home Health Division at Aegis Therapies (2013-11 – 2015-09)

Managed operations across four home health agencies and provided supplemental home health leadership for five skilled nursing facilities. Led a team of 20 staff across multiple locations.

• Created strategic planning initiative related to therapy utilization to increase gross monthly revenue by 48%.
• Provided OASIS training for nursing and therapy staff.
• Managed a $1.5M annual budget, driving cost reduction and revenue growth year over year averaging 20%.
• Developed staff education plans to improve clinical outcomes, agency profitability, and referral network expansion.

Master of Science in Management – Indiana Wesleyan University (2009)

Master of Physical Therapy – University of Evansville (1995)