Hannah Ajac

Detail-oriented and reliable remote professional with 4+ years of experience working independently in remote environments, including customer support, live chat, CRM management, data handling, and quality assurance. Experienced in providing inbound live chat support for multiple car dealership networks throughout the United States and Canada, while maintaining accuracy, professionalism, and efficiency. Proven ability to manage multiple tasks independently, document information accurately, resolve customer concerns, and work effectively with minimal supervision. 67+ WPM typing speed with strong attention to detail and a commitment to accuracy.

Experienced in quality assurance and training new hires, with a strong understanding of company procedures, data accuracy, and customer service standards.

Remote Customer Support & Live Chat Specialist - Remote - Remote

• Provided inbound live chat support for multiple automotive dealership networks throughout the United States and Canada.
• Managed multiple customer conversations while maintaining accuracy, professionalism, and timely responses.
• Entered, updated, and verified customer information within CRM systems.
• Accurately documented customer interactions, inquiries, requests, and outcomes.
• Used CRM systems to maintain organized customer records and ensure information was properly documented.
• Worked independently in a remote environment while consistently following established procedures and performance standards.
• Handled customer complaints and concerns professionally while identifying appropriate solutions and escalating issues when necessary.
• Maintained a high level of attention to detail while processing customer information and completing documentation.
• Adapted to different dealership networks, processes, systems, and customer service requirements.
• Successfully managed a high volume of digital communications while maintaining quality and accuracy.

Quality Assurance & Training - Remote - Remote

• Performed quality assurance reviews to evaluate accuracy, compliance, customer interactions, and adherence to company standards.
• Reviewed work for errors and identified opportunities for improvement.
• Provided constructive feedback to team members to improve accuracy, efficiency, and customer service quality.
• Assisted with training and onboarding new hires in company procedures, systems, and customer service expectations.
• Helped new employees learn CRM processes, communication standards, and workflow requirements.
• Demonstrated strong attention to detail when reviewing customer interactions and documentation.
• Worked independently while meeting quality and productivity expectations in a remote environment.

High School Diploma - High School Graduate - High School