Hannah Alexa Samson

Organized and detail-focused with experience in administration, marketing, and guest services. Experienced in managing front desk operations, building positive customer relationships, and supporting office activities. Possesses strong communication, multitasking, and problem-solving skills, with a dedication to providing excellent service.

Admin and Marketing Associate at Hiraya Wellness Resort and Ecopark (2023-11 – 2025-04)

• Provide administrative support to the admin and marketing team to ensure operation.
• Answer phone calls, schedule meetings and assist office visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Assist with social media and website content.
• Organize and manage marketing collateral.
• Monitoring social media platforms, responding to customer inquiries, and actively engaging with customers to build brand loyalty.

Guest Service Associate at Olive Town Center and Hotel (2026-01 – 2026-05)

• Welcome and assist guests during check-in and check-out processes
• Handle guest inquiries and concerns professionally
• Manage reservations and room assignments
• Coordinate with departments to ensure guest satisfaction
• Process payments and maintain records.

Bachelor of Science in Hospitality Management – Pangasinan State University (2023)