HR Coordinator, Leadership Development at Veterans United Home Loans (2023-09 – Present)
Most Recent Role
- Coordinate leadership development workshops for managers and senior leaders, including scheduling, location booking, catering, and workshop logistics.
- Partner with facilitators to prepare materials, monitor team capacity, and help ensure leadership programs run smoothly.
- Maintain and update confidential leadership email distribution lists using weekly reports tied to payroll and company communications.
- Coordinate conference registration, hotels, rental cars, and logistics for leaders attending external development opportunities.
- Work with event managers, external speakers, vendors, and venue teams to plan and execute company leadership events.
- Create, track, and maintain event RSVPs for reporting, database management, and future planning.
HR Coordinator at Veterans United Home Loans (2023-09 – Present)
- Communicated with job candidates to schedule interviews and provide support throughout the recruiting process.
- Provided rejected candidates with constructive feedback, resume guidance, and interview preparation support to strengthen future applications.
- Sent, received, and reviewed employee agreements and amendments, ensuring accuracy of job descriptions and compensation information for records and audits.
- Created and managed an in-person interview welcome program, coordinating with procurement, fulfillment, and facilities teams to deliver a smooth candidate experience.
VU Experience Specialist at Veterans United Home Loans (2023-09 – Present)
- Reviewed calls from loan officers, loan specialists, and loan coordinators to support a consistent, high-quality borrower experience.
- Completed targeted call reviews requested by associate directors to identify coaching opportunities, improve performance, and build employee confidence.
Customer Service Representative at Veterans United Home Loans (2023-09 – Present)
- Supported borrowers in a call center environment by answering questions, resolving needs, and connecting customers with the right resources.
- Helped create a smooth and positive customer experience by listening carefully, communicating clearly, and reducing unnecessary transfers.
Event Manager at Cooper's Ridge Event Venue (2023-02 – 2023-10)
- Managed opening and closing procedures to prepare the venue for weddings and special events.
- Supported wedding planners, couples, and vendors during long-duration events while maintaining a professional and service-focused presence.
- Assisted with event-day logistics and helped resolve issues quickly to support seamless execution.
Baker at Hy-Vee Bakery (2022-05 – 2023-09)
- Prepared daily bakery items to fill pastry cases, support customer demand, and fulfill large catering orders.
- Assisted customers with questions, cake orders, and decorated desserts to meet expectations and special requests.
- Performed closing procedures and maintained food safety, sanitation, and management standards.
