Hannah Collier

Manage a case load of 30+ individuals diagnosed with serious mental illnesses, ensuring continuity of care for clients who would otherwise face permanent incarceration or hospitalization. Conduct monthly client meetings to monitor treatment progress, assess medication effectiveness, connect clients with community resources, and address any emerging concerns. Provide direct support by coordinating transportation to appointments and ensuring clients' access to necessary mental health services.

DAP Mental Health Case Manager at Valley Community Services Board (2025-07 – Present)

• Manage a case load of 30+ individuals diagnosed with serious mental illnesses, ensuring continuity of care for clients who would otherwise face permanent incarceration or hospitalization.
• Conduct monthly client meetings to monitor treatment progress, assess medication effectiveness, connect clients with community resources, and address any emerging concerns.
• Provide direct support by coordinating transportation to appointments and ensuring clients' access to necessary mental health services.
• Collaborate with multidisciplinary teams to update treatment plans and advocate for client needs.
• Maintain records and case documentation, ensuring compliance with confidentiality (HIPAA) and regulatory standards (Per DBHDS Policy and Procedures).

Re-Entry Coordinator / Programs Assistant at Middle River Regional Jail (2024-03 – 2025-07)

• Adhere to and help create policies and procedures to ensure smooth program operations and compliance with institutional guidelines.
• Support inmate reintegration by guiding access to essential community resources, including rehabilitation programs, Medicaid, and Social Security benefits.
• Facilitate orientations and educational workshops while acting as a liaison between the jail and external organizations to ensure continuity of care.
• Lead donation coordination and funding outreach to enhance program offerings.
• Spearhead the development of a digital library catalog system, improving resource accessibility for inmates.

Cafe Director & Manager on Duty at Atlantic Coast Athletic Club Fitness and Wellness Center (2023-01 – 2024-03)

Oversaw all administrative and operational aspects of the cafe and broader gym facility. I directed team hiring, onboarding, scheduling, and performance management while also maintaining all documentation, managing budgets and financial reporting, and ensured strict adherence to food safety, alcohol, and health code compliance. Developed inclusive, nutrition-conscious menus tailored to diverse member dietary needs.

As Manager on Duty, supervised daily operations across departments, enforced safety protocols, and coordinated cross-functional communication to ensure smooth facility-wide performance.

Assistant Manager at Bella Gelato and Pastries (2021-02 – 2023-05)

Provided administrative and personnel support in a fast-paced food service environment, focusing on team development, operational coordination, and customer relations. Led day-to-day shift management, including staff supervision, training, and mentoring to promote consistent service quality and employee growth. Managed inventory ordering, vendor relations, and cash handling procedures.

Maintained a clean, compliant workspace aligned with health and safety standards. Supported front and back-of-house operations, including preparation of espresso-based beverages and in-house baked goods.

B.A. in Criminal Justice with a Minor in Homeland Security – Mary Baldwin University (2024)