Hannah Hicks

Certified Pharmacy Technician (CPhT) and Certified Immunization Technician with 5.5+ years of experience in a high-volume retail pharmacy setting. Experienced in prescription processing, insurance claim resolution, medication adherence programs, vaccine administration, patient outreach, and provider communication. Recognized for accuracy, efficiency, strong customer service, and the ability to thrive in fast-paced environments.

Seeking opportunities in pharmacy operations, healthcare services, claims, outreach, or clinical support roles.

Certified Immunizing Pharmacy Technician (CPhT) - Publix Pharmacy - McDonough, GA

(2021-02)

• Process and prepare prescriptions while maintaining accuracy and compliance with state and federal regulations.
• Resolve insurance claim issues, prior authorization requirements, and prescription billing concerns.
• Administer vaccines and maintain immunization documentation in accordance with company and regulatory guidelines.
• Manage inventory, medication ordering, and stock maintenance to ensure medication availability.
• Participate in medication adherence and Outcomes programs by contacting patients regarding refills and identifying gaps in therapy.
• Communicate recommendations to prescribers regarding medication optimization and extended day supplies when appropriate.
• Assist patients with medication-related questions and coordinate with healthcare providers to resolve issues efficiently.
• Maintain HIPAA compliance while handling sensitive patient information.
• Support daily pharmacy operations in a fast-paced environment while providing exceptional patient service.