Hannah Lawrence

MBA graduate and detail-oriented travel and expense professional with four years of experience supporting business operations, expense reporting, financial compliance, and customer service in a fast-paced university environment. Skilled in SAP Concur, Excel, Tableau, expense auditing, policy communication, process improvement, and stakeholder support. Known for accurately reviewing financial documentation, resolving complex issues, training employees on procedures, and improving workflows through data-informed problem-solving.

Brings strong communication, organizational, and analytical skills to efficient, compliant, and service-focused operations. Open to opportunities across a range of fields within finance and marketing.

TRAVEL & EXPENSE SPECIALIST at UNIVERSITY OF SAN DIEGO (2022 – Present)

• Train staff members monthly on Concur expense reconciliation and reporting procedures.
• Review and approve expense reports for accuracy, compliance, and completion.
• Create documentation and user guides that simplify financial procedures and improve process clarity.
• Serve as a primary support resource for troubleshooting travel and expense issues and identifying process improvements.
• Provide responsive customer service to employees, faculty, and staff on policy and reimbursement questions.
• Coordinate and promote employee-facing events, including travel fairs, vendor meetings, and informational sessions for faculty and staff.
• Develop marketing emails, event announcements, promotional materials, and follow-up communications to increase awareness and participation.
• Create event-related content that communicates travel resources, preferred suppliers, policy updates, and available employee support.
• Collaborate with travel vendors and internal stakeholders to plan meetings, share program information, and support employee travel education.

STUDENT VETERANS SERVICES ASSISTANT at CALIFORNIA STATE UNIVERSITY SAN MARCOS (2020 – 2022)

• Assisted veterans and dependents with benefits, forms, and required documentation.
• Managed high-volume phone and email communication with professionalism, empathy, and accuracy.
• Supported daily office administration and student services operations. Designed social media graphics and communication materials to support outreach efforts.

Masters of Business Administration (MBA) – University of San Diego (2025 – 2026)

Bachelor of Business Administration in Marketing – California State University San Marcos (2018 – 2022)