Quality & Patient Safety Specialist - Luminis Health Anne Arundel Medical Center - Annapolis, MD
(2022-01)
- Excellence in Nursing Nominee 2022-2023 for the Greater Chesapeake Region: Case/Quality Management, Managed Care Informatics
- Provides input to the organizational quality and safety strategy. Has a working knowledge of patient safety science, IHI model for improvement, and improvement methodology.
- Reports identified events to the Maryland Office Healthcare Quality per State law. Facilitates effective interdisciplinary reviews and/or cause analysis of events that identifies opportunities for improvement, develops measurable action plan to prevent reoccurrence, ensures development of and/or evaluation of action plan as well as identifies and addresses trends in practice and/or system/process variation.
- Facilitates effective interdisciplinary failure mode effect analysis (FMEA) minimally on an annual basis.
- Uses clinical practice experience, knowledge of clinical workflow, and evidence-based literature when leading interdisciplinary teams engaged in complex patient safety improvement work. Ensures national practice standards are incorporated into the root cause analysis and action plans. The Safety Specialist is the lead for all root cause analysis for their portfolio of work.
- Performs safety surveys and assessments of various departments, services, and systems. Includes, but not limited to rounding.
- Actively participates in the Luminis Health Safety Council where the incident reporting database is used to identify trends and opportunities to improve patient safety. Recommends follow-up action plans required to minimize patient safety risks as appropriate.
- Develops and implements evidence-based initiatives to create an appropriate safety culture using transparency as the foundation of this effort. Uses the Culture of Safety data as appropriate. Models a Just Culture.
- Facilitate compliance with Joint Commission, CMS and other relevant quality and safety measures, definitions, sources and standards with hospital department leaders and front line. Includes, but not limited to, The Joint Commission National Patient Safety Goals.
- Develops and maintains positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management and team members.
- Promotes a culture of safety and continuous improvement through just-in-time training and sharing of lessons learned. Participates in development and delivery of formal education programs to support improvement goals. Authors safety stories.
Medication Adherence Outreach Specialist, Contractual Part-Time / Remote - UnitedHealth Group
(2024-01 - 2024-07)
- Conducted outreach calls to members to identify and address barriers to medication adherence
- Assisted members nationwide via phone by facilitating medication reorders, identifying cost-saving opportunities, and clearly explaining pharmacy benefits
Risk Manager - Johns Hopkins Bayview Medical Center - Baltimore, MD
(2021-06 - 2022-01)
- Responsible for investigating adverse patient outcomes, analyzing events, and identifying possible trends utilizing organizational reporting tools i.e., HERO.
- Formulating safety plans and leading Root Cause Analyses in collaboration with organizational departments/committees.
- Participating in policy review and interpretation.
- Presenting / volunteering in educational programs.
- Assisting with Sentinel Event examinations.
- Staffing the JHH Risk Management Committee.
Nurse Manager/Administrator - Johns Hopkins Surgery Center Series, Knoll North Surgery Center - Columbia, MD
(2018-12 - 2021-06)
- Knoll North Surgery Center recognized as #1 in the State of Maryland, as designated by Newsweek Edition October 30th, 2020-America's Best Ambulatory Surgery Centers 2021
- Actively contributes to the long-term goal of standardization and harmonization amongst the Johns Hopkins Surgery Center Series- tasks/duties include policy creation/revision, restructuring of work processes and overall transitioning to Johns Hopkins Health System sanctioned programs.
- Leads and facilitates on site workforce administration objectives with a focus on patient, staff, departmental and JHSCS entity wide initiatives.
- Independently organizes strategic initiatives utilizing identified platforms such as Quality Assurance/ Performance Improvement Meetings, Operations Meetings, Staff Meetings, etc. to develop and implement best practices leading to top quality patient care.
- Routinely attends ongoing training for continued progression/development of QAPI Program amongst all JHSCS entities i.e., quarterly CUSP initiative(s) at the managerial and executive level.
- Completed JHH Executive Program, "Leading Transformation for Value-based Health Care: Executive Education Program" (LTVH)," May 2020- was personally invited on scholarship by JHHS President, Mr. Kevin Sowers.
- Meet with staff one on one to help fortify their commitment to providing the highest standard of care for patients who are taken care of within the ASC, while also facilitating staff members inter and intra- personal professional development i.e., semi and annual employee evaluations / annual goals / etc.
- Coordinate, create and organize staff and provider schedules/block times~ approximately 60+ individuals.
- Interviewing, hiring, leading, managing, mentoring, disciplining, rewarding, and terminating staff.
- Complete, manage and verify payroll for staff biweekly.
- Deescalate/decompressing difficult, highly emotional situations involving staff, patients, and their families to ensure the best outcome for all parties- integrating organizational training by JHHS- "Just Culture."
- Comply with, and ensure all staff are compliant with HIPAA regulations, reporting any potential violations to the Senior Director of Nursing and Legal Department for my ASC.
- Recommend, collaborate, and implement multidisciplinary process improvement procedures leading to higher patient satisfaction (above Press Ganey's 90th percentile), time savings, risk mitigation and cost avoidance.
- Act in and responsible / accountable for various additional duties and responsibilities delegated by Senior Leadership i.e., Accounts Payable, Facilities Management, Life Safety, Fire Safety, EOC, Credentialing, Insurance Approvals/Denials, Medical Record Release, etc.
- Attends & completes ongoing training for continued professional development- L&OD Management Development Program Cohort provided by JHHS Learning and Organization Development; 12 months, 16 courses, >130 hours.
- Actively preparing for Joint Commission Survey in close collaboration with JHH Regulatory Compliance; completed April 2021. JHSCS Knoll North Surgery Center is fully accredited by Joint Commission & CMS for another three years.
Unit Charge Nurse - Anne Arundel Medical Center - Annapolis, MD
(2016-08 - 2018-12)
- Assist as appropriate in managing and coordinating unit workforce administration objectives with a focus on patient, staff, departmental and hospital-wide initiatives.
- Participated in LEAN Project Method (Toyota) for increasing patient throughput from Emergency Room to Observation Unit so to maximize resources and decrease turn-around times, frequency for re-route by EMS, etc.
- Unit representative for our hospital's monthly quality council to develop and implement best practices leading to top patient care.
- Unit representative for our hospital-wide falls committee focused on minimizing patient falls while admitted in the hospital.
- As delegated, participated in the counseling and advisement of staff so to continuously pursue quality patient care while also reinforcing the organization's vision for standard of excellence.
- Assisted in staff management and development as needed i.e., helped with completion of staff evaluations.
- Coordinate and organize staff schedules as departmental unit scheduler.
- Assist in the de-escalation of difficult situations involving staff, patients, and their families to ensure the best outcome for all parties- utilizing on-site training provided by employer; "Crucial Conversations."
- Comply with, and ensure all staff are following HIPAA regulations, reporting any potential violations to the Director of Nursing for the department.
- Assist in various additional duties and responsibilities delegated by the Unit Nurse Manager.
Staff Nurse/Relief Unit Charge Nurse - Anne Arundel Medical Center - Annapolis, MD
(2014-08 - 2016-08)
- Provided direct quality medical care to patients including daily monitoring, recording, and evaluating of medical conditions.
- Exposure to various types of surgeries (surgical oncology, bariatric, women's, urology, and orthopedics).
- Unit representative for our hospital's monthly Quality Council Committee to develop and implement best practices leading to top patient care.
- Awarded Nurse Excellence for Exemplary Professional Practice for Department, 2015-2016.
Staff Nurse/Clinical Nurse II - University of Maryland Medical Center - Baltimore, MD
(2012-01 - 2014-08)
- Provided direct quality care to patients including daily monitoring, recording, and evaluating of medical conditions; interacted and communicated with patients of all ages and ethnic backgrounds, providing quality medical care and treatment.
- Exposed to Neurology, Neurosurgery, Oral Maxillofacial Surgery, Orthopedics, Vascular and Otolaryngology patient demographics.
- Unit representative for our hospital-wide falls committee focused on minimizing patient falls while admitted in the hospital.
Staff Patient Care Technician/Student Nurse - University of Maryland Medical Center - Baltimore, MD
(2011-05 - 2012-12)
- Assisted in patient care tasks/duties delegated by the registered nurse.
