Florist Assistant - Flowers Etc - Dixon, IL
(2025-06)
- Assisted customers in selecting floral arrangements for special occasions.
- Arranged floral displays for events and in-store promotions.
- Educated customers on flower care and arrangement techniques.
- Engaged customers on sales floor, assisting with selection of floral arrangements to enhance their shopping experience.
- Consulted clients to determine preferred price and type of arrangement, ensuring satisfaction with selections.
- Processed incoming floral orders by phone, accurately estimating customer costs for shipping and delivery to ensure transparency.
- Processed online orders for delivery or pickup in a timely manner.
- Maintained inventory of flowers and supplies to ensure availability.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Provided support during busy seasons, coordinating workflow among staff.
- Assisted owners with making merchandise purchasing decisions for shop.
- Received payments from customers and provided change or receipts.
Hostess - Somkit Thai and Sushi - Dixon, IL
(2024-01 - 2025-10)
- Welcomed guests with a friendly demeanor and positive attitude.
- Managed reservations and organized seating arrangements efficiently.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled customer inquiries and resolved issues promptly and courteously.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Assisted in training new host staff on procedures and customer service.
- Supported special events by preparing seating plans and managing guest lists.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained a clean and organized dining area.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Facilitated communication between guests and servers to ensure timely service.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Maintained cleanliness of front-of-house areas throughout shifts.
- Addressed customer inquiries promptly at the front desk and resolved minor issues effectively.
- Onboarded new hosts, teaching procedures and customer service standards to maintain service quality.
- Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.
Brewista - 7Brew - Sterling, IL
(2024-06 - 2025-07)
- Prepared and served high-quality coffee beverages to customers.
- Prepared and served hot or cold beverages.
- Guided customers in menu selections and provided tailored product recommendations to enhance their experience.
- Maintained cleanliness and organization of workstations during shifts.
- Maintained cleanliness and organization of food and beverage areas to uphold quality standards and ensure customer satisfaction.
- Collaborated with team members to ensure smooth service flow.
- Restocked service stations with essential supplies to support uninterrupted beverage preparation and customer service.
- Utilized POS system to receive and process customer payments.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Hostess - Buffalo Wild Wings - Sterling, IL
(2023-10 - 2024-06)
- Greeted guests warmly upon arrival, seating them promptly.
- Managed guest seating arrangement and waitlist efficiently.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided menus and explained daily specials to patrons.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled customer inquiries and resolved issues promptly and courteously.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Assisted in training new host staff on procedures and customer service.
- Supported special events by preparing seating plans and managing guest lists.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained a clean and organized dining area.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Facilitated communication between guests and servers to ensure timely service.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Maintained cleanliness of front-of-house areas throughout shifts.
- Addressed customer inquiries promptly at the front desk and resolved minor issues effectively.
- Onboarded new hosts, teaching procedures and customer service standards to maintain service quality.
- Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.
Dietary Aide - CGH Medical Center - Sterling, IL
(2021-08 - 2023-10)
- Prepared nutritious meals according to dietary guidelines and resident preferences.
- Served food and snacks according to planned menu and patients' diet orders.
- Set up trays and food service carts to deliver food to residents.
- Packaged cooked food and prepared items for delivery to residents.
- Monitored food inventory to ensure adequate supplies and communicated shortages to kitchen management.
- Assisted team members in meal preparation and coordinated kitchen operations to enhance efficiency.
- Followed safety protocols when handling food and kitchen equipment.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Delivered high standards of customer service during high-volume shifts to support resident satisfaction.
