Hannah Randell

Dedicated customer service professional with 7+ years of experience supporting customers, managing transactions, maintaining organized environments, and resolving issues in fast-paced retail settings. Bachelor's degree in Criminology with a strong interest in administrative support, loss prevention, public safety, government service, and human service careers. Skilled in record accuracy, policy compliance, communication, and handling sensitive situations professionally.

Proven ability to remain calm under pressure, prioritize responsibilities, and provide reliable support to teams and the public.

Shift Leader - Tropical Smoothie Cafe - West Islip, NY

(2024-03)

• Lead daily operations while maintaining customer service standards and efficiency.
• Process cash transactions accurately while following company procedures.
• Monitor inventory levels and maintain organized stock areas consistently.
• Prepare food and beverages while ensuring quality and presentation standards.
• Resolve customer concerns professionally through effective communication techniques.
• Maintain clean, safe, and compliant work environments during operations.

Front End & Pharmacy Cashier - CVS Pharmacy - West Islip, NY

(2021-08 - 2022-11)

• Assisted customers with purchases while delivering professional service experiences.
• Processed transactions accurately while maintaining cash handling compliance.
• Supported pharmacy and front-end operations in fast-paced environments.
• Followed company policies to ensure operational accuracy and safety.
• Maintained organized workspaces while supporting daily store activities.
• Addressed customer questions by providing timely and helpful assistance.

Team Member - Dunkin Donuts & Baskin Robbins - West Islip & Old Bethpage, NY

(2018-08 - 2021-04)

• Provided customer service while supporting daily food service operations.
• Handled payments accurately while following established procedures.
• Assisted team members with preparing products and fulfilling orders.
• Developed communication skills through frequent customer interactions.

Bachelor of Science - Criminology - SUNY Old Westbury (2025)