Hannah White
Life Customer Service Assistant — Assembly & Delivery Team
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About
Dynamic, goal-driven financial services professional and master communicator with a proven track record of connecting with diverse audiences in person and in writing. Specializes in mission-focused projects, uplifting team collaboration, adaptability, attention to detail, and exceptional customer service.
Experience
Life Customer Service Assistant — Assembly & Delivery Team - State Farm - Bloomington, IL
(2025-06)
- Manage multiple systems and applications while maintaining a strong customer focus and adapting to changing priorities.
- Follow established process guidelines, seek appropriate guidance, and consistently meet quality and production expectations.
- Complete data input, policy change requests, disbursements, premium payments, and electronic policy assembly.
- Develop working knowledge of State Farm products, department workflows, procedures, tools, and technology.
- Serve as a member of the Life/Health Employee Engagement Committee and support team engagement initiatives.
Office Support — State Farm Assembly & Delivery Team - Randstad - Bloomington, IL
(2025-01 - 2026-06)
- Follow process guidelines to complete work accurately and seek appropriate guidance when needed.
- Consistently meet quality and production expectations while supporting department workflow.
- Perform data input, policy change requests, disbursements, premium payments, and policy assembly.
- Develop working knowledge of State Farm products, procedures, tools, technology, and department processes.
Communications Specialist - Alzheimer's Association Illinois Chapter - Peoria, IL
(2018-07 - 2019-08)
- Analyzed metrics and generated monthly reports to assess performance and inform future strategies.
- Maintained high professional standards and efficiency while collaborating closely with leadership.
- Established and maintained relationships with clients, government officials, and other stakeholders.
- Oversaw monthly budget allocations across multiple platforms.
Education
Bachelor of Science - Broadcast Journalism & Creative Writing - ILLINOIS STATE UNIVERSITY (2014-12)
