Hardeep Kaur

Senior Technical Writer and Editor specializing in customer-centric documentation. Expert in topic-based structured content and API documentation, including UI text and error messages. Adept in collaborating with cross-functional Agile teams, outlining and prioritizing tasks, and using various authoring and publishing tools. Well-versed in team building and leading globally distributed writers by training, guiding, and mentoring them.

• Use-case and topic-based content– Proficient in use-case-based modular content and API documentation using an expanse of authoring tools, content management systems, and the command line interface.
• Managing documentation projects – Extensive experience working on several projects simultaneously with multiple deadlines for internal and external audiences. Proven ability to collaborate with cross-functional Agile teams to scope and plan projects, optimize and synthesize content, and deliver all aspects of product documentation, including online help, manuals, release notes, and matrices.
• Self-directed – Proactively seek feedback on drafted content and guide engineering teams on code merge requests, error messages, and UI text.
• Team leadership – Expert in guiding, mentoring, and supporting other writers. This includes aligning them with stakeholders, setting milestones for timely delivery, and assisting with editing, tool issues, and processes.
• Strategic content and process improvement – Consistently recognized for taking the initiative to define processes and implement changes that drive continuous improvement in content.
• Authoring and management tools – Proficient in Oxygen XML, GitLab, DITA, Postman, Confluence, Visual Studio Code, AEM, Microsoft Office Suite, WordPress, RoboHelp, Jira, Bugzilla, Git, and Perforce.
• Language proficiency – Experience with XML, Markdown, reStructuredText, YAML, JSON, HTML, and JavaScript.

F5, San Jose, CA 2018 – 2023

(NASDAQ: FFIV) Cloud platform that offers solutions including DevOps deployment, application security, and analytics for sectors such as banking and IT.

Sr. Technical Writer – PD ’22-‘23

• Developed and published comprehensive API documentation using Markdown, VSC, and Git for BIG-IP Next Access and SSL Orchestrator.
• Built a strong working relationship with nine globally distributed teams to seek feedback on content, FAQs, and code samples. Provided suggestions for code merge requests, error messages, and UI texts.
• Formulated a process and format to write consistent and usable OpenAPI specification descriptions with examples in YAML, improving user experience by 40%.
• Mentored and supported newly hired writers by assisting them with resolving tool issues, conducting content reviews, and facilitating product training sessions.

Technical Writer II & Technical Writer III ’18-‘22

• Owned and authored all aspects of product documentation using Oxygen XML and DITA for BIG-IP APM, SSL Orchestrator, Edge Client, Guided Configuration, and F5 Access for iOS, Android, Windows, and Mac.
• Worked with seven Agile teams to gather information, identify relevant data (from PDRs, functional specs, mockups, and demos), and create documentation with illustrations and operating procedures.
• Automated creation and assignment process for documentation epics and stories in Jira, eliminating the need for manual analysis and creation and reducing the time required for these tasks by 50%.
• Comprehensively reviewed existing documentation, identified areas for improvement, addressed customer feedback, and developed new content with clear and concise workflows, reducing support cases by 80%.
• Collaborated with stakeholders to spearhead the development of API documentation and getting started content for BIG-IP Next.

Western Digital, Milpitas, CA 2018 - 2018

(NASDAQ: WDC) Manufacturer and distributor of data storage devices for the commercial market.

Sr. Technical Writer (Contract position)

• Initiated content creation for My Cloud Home (personal cloud storage device) SDK documentation in Drupal and migrated the finalized content to the company’s developer portal in AEM. 
• Designed and structured website optimization, driving a more developer-friendly interface with organized, high-quality content.
• Tested and substantiated sample code using Postman, leading to comprehensive API documentation for Android Web APIs and SDKs in YAML.
• Crafted FAQs for My Cloud Home using JavaScript.

Cisco Systems, Inc., San Jose, CA 2017 - 2017

(NASDAQ: CSCO) Multinational digital communications tech firm that offers software-defined networking, cloud, and security solutions for various markets.

Technical Writer (Contract position)

• Authored SOPs, process guidelines, and architectural documentation for internal use on Meeting service, RMAN backup, database upgrade, and patching. 
• Collaborated with the WebEx Database team, DBA administrators, and other global teams to extract pertinent data and create clear and concise content using Microsoft Word. 
• Constructed an innovative internal wiki site using Confluence to streamline knowledge sharing among DBA teams across various locations.

B.S. in Electrical Engineering from Nagpur University.

Executive Program in Business Management from IIM, Calcutta.