Harley Radcliffe

Customer-focused hospitality and guest services professional with extensive experience creating welcoming, positive experiences in fast-paced environments. Skilled in virtual guest engagement, Microsoft Teams, meeting coordination, customer service, and accurate information entry. Known for clear communication, organization, adaptability, and the ability to support guests and team members throughout the customer experience.

Virtual Concierge at Vacatia (2026-05 – Present)

• Coordinate virtual guest presentations through Microsoft Teams and support a smooth, professional meeting experience.
• Enter and verify guest information on meeting invitations to ensure accurate scheduling and communication.
• Welcome guests to virtual presentations and introduce them to sales representatives in a friendly, professional manner.
• Provide attentive virtual hospitality and address guest needs to help ensure a pleasant experience from arrival through handoff.
• Collaborate with sales representatives and team members to keep virtual appointments organized and running efficiently.

Server at Eggs Up Grill (2025-08 – 2025-12)

• Oversaw guest interactions to enhance satisfaction and service quality.
• Managed supplies and maintained clean, organized service areas to support efficient operations.

Delivery Driver at Uber Eats (2023-03 – 2025-08)

• Facilitated order collection and provided prompt, accurate delivery services to enhance customer satisfaction.

Server at Tupelo Honey Cafe (2021-06 – 2022-03)

• Achieved high guest satisfaction through attentive service and support.
• Maintained supply levels and clean service areas to support seamless operations and a positive guest experience.

Team Member at Chick-fil-A (2014-09 – 2021-06)

• Accurately processed customer orders and contributed to a welcoming guest experience.
• Supported inventory management and maintained clean, organized work areas to improve operational efficiency.

Human Resource Management in Human Resource Management – Post University (2026-03)

Diploma – Socastee High School (2017-01)