Supervisor – Passenger Services
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To excel in whatever I do, To be successful, To be Independent.
Manager - Bhatia Travels
(2005-10 - 2006-10)
To Perform, execute & carry out independently various passenger service functions such as Check-in-counters, Transit area, boarding gate, arrivals, baggage etc. To maintain pleasant and amendable outlook towards the customers by distinguishing their individual needs and by providing absolute & pertinent solutions. Meet & Assist of Interline Passengers, Transfer of passengers from Domestic to International Terminal.
To provide facilities & value added services to Business class passengers as per desired standards. Coordination with other areas of operations such as Customs, Immigration, Baggage Makeup, Load Control etc. for smooth setup of flight. To Keep updating knowledge about various systems such as DCS-Departure Control System for check-in, Reservation-Octopus, World Tracer for baggage and as a part of routine upgrade with latest know-how.
Ground Hostess / Ticketing Supervisor - Raja Travel & General agencies
(2002-01 - 2005-01)
Supervisor – Passenger Services - Cambata Aviation Limited
(2000-01 - 2002-01)
Front Office Diploma - Front Office - Food Craft Institute (1998-01 - 1999-01)
Airlines Management Course - Airlines Management - ITFT Sector-17 Chandigarh (1998-01 - 1998-04)
B.Com (PASS) - Commerce - Punjab University
Certified course in computer software - Computer Software (1996-01 - 1997-01)
