SAP CRM Functional Consultant - CAA Southern Ontario - CAASCO
(2023-06)
- Gathered and translated complex business requirements into detailed functional and technical specifications, improving delivery efficiency and alignment with business goals.
- Led end-to-end implementation and customization of SAP CRM modules: Marketing, Sales, Service and Call Center.
- Executed full testing lifecycle including Unit Testing, FUT and User Acceptance Testing (UAT), ensuring high-quality releases.
- Created comprehensive technical design documents, functional specifications, and user manuals to support development and end-user adoption.
- Provided production support and issue resolution, reducing downtime and ensuring business continuity.
- Collaborated with cross-functional stakeholders, business users, and technical teams to deliver solutions in fast-paced contract environments.
- Worked on ECC to S4 migration ensuring data flows perfectly between SAP CRM and new S4 system
- Worked on migration from mail forms to email templates for various customer-centric emails.
- Worked on migrating attachments present on various objects in CRM (business partners, campaigns, activities) from CRM database to content server.
Independent Contractor - Homedepot.ca
(2022-11 - 2023-05)
Worked as a SAP CRM Functional Consultant to provide solutions and improvements in following areas: Loyalty Management, Lead Management, Production Support
- Collaborate with stakeholders to understand the requirements, converting them to functional specification.
- Work with the technical team to complete to the development/bug fixes.
- Work with the other teams (Hybris/PI/SD/MM) for system upgrades and patch implementation.
- Prepare and document the test plans/scripts.
- Provide support to in-store employee to resolve their issues and training.
Lead - UST Global
(2022-03 - 2022-09)
Senior SAP CRM Consultant - Accrete Solutions
(2017-05 - 2022-02)
- Consultant for business requirement gathering, solution blue printing, client approval and go live support.
- Provided functional support for the SAP end users and power users.
- Worked on SAP CRM integration with SD, MM and FICO modules using synchronous and asynchronous RFCs.
- Coordinated with project manager to develop functional specifications.
- Lead multiple SAP CRM sales & service projects across global semiconductor, mining & manufacturing clients.
- Perform requirement analysis and priorities the solution release using Jira sprint management.
- Technical design finalization.
- Created WEBUI configurations, Created/Implemented actions.
- Created Multilevel Configuration Schema Member of the team, involved in preparing responses to Request for Proposals (RFP) for various international clients, including Effort Estimations
- Have good Onsite-Offshore co-ordination experience in evaluating the functional specs with process teams, delivering the road map of the functional specifications, reviewing technical specs, assisting the team in technical challenges, reviewing objects and unit testing of the objects.
- Prepared Solution Designs for Enhancements for client requirements.
- Business role creation and assignment of navigation bar, logical link groups etc
- Created skins, Status Profile etc.
- Configured Actions in the customizing and necessary conditions
- Created date profile and related configurations
- Monitored critical workflows 24x7 & published health status reports, enabling business continuity
- Involved in the identification of problem and improving the technical design.
Lead Consultant - ITC Infotech
(2016-11 - 2017-05)
- Worked with frontend team to provide functionalities from the backend
- Worked on Actions, One Click Actions, Event Callbacks and Action Profiles.
- Created custom views including overview page, form view and table view.
SAP CRM Technical Consultant - Accrete Solutions
(2012-10 - 2016-11)
- Worked across different modules of SAP to provide technical solutions with RICEF (reports, interfaces, conversions, enhancements and forms)
- Created programs using object-oriented programming.
- Worked extensively on user-exits and BADIs.
- Worked on fine-tuning of existing code using ABAP trace which resulted in the improved performance of the overall processes.
- Worked as the middleware consultant to debug queues and resolve the issue.
Technical Consultant - The Principal Consulting
(2010-07 - 2012-08)
- Supported three clients from manufacturing industry for designing & maintaining CRM application, processes.
- Resolved EhP1 up-gradation Issues and worked on BOL programming.
- Identified and implemented multiple automation opportunities for invoicing and associated workflows
- Handled escalations & provided proactive support to client
- Identified failure patterns and performed root cause analysis for repetitive critical issues
